Client Services Navigator I - Sulphur, OK
About The Position
Lighthouse Behavioral Wellness Centers is hiring a Client Services Navigator I to support clinic operations through administrative and clerical work and customer service. The position helps create a safe, welcoming, and comfortable environment where clients and visitors are treated with respect and dignity, while supporting the organization’s clinical work. The role works under immediate to general supervision and reports to the Clinic Navigation Manager, Clinic Navigation Lead, or Director of Outpatient Clinic Navigation. The navigator handles calls and messages, greets clients, supports paperwork and appointment check-in, directs visitors, gathers and uploads financial documents into the Electronic Health Record, schedules appointments according to agency workflows, and maintains documents and records. The role may also support Medication Management clinic operations, including preparing rooms and equipment, checking documentation and records, obtaining vitals, seating clients, communicating appointment changes to prescribers, and helping maintain an efficient clinic flow. Regular, predictable attendance and job-related travel are required. Employees must meet productivity, fiscal responsibility, and performance standards, cross-train with other support staff, and perform other related duties as assigned. The position is based at the Sulphur Clinic in Sulphur, Oklahoma. The schedule is an eight-hour day shift, Monday through Friday. The listed salary is $23.39 per hour.
Requirements
- High school diploma, GED, or equivalent competency.
- One year of Secretary/Receptionist experience.
- Experience dealing with the general public in varied, sometimes difficult situations while maintaining courtesy and diplomacy.
- Ability to work effectively and courteously with people from diverse cultures and backgrounds and exercise courteous professional judgment.
- Effective oral and written communication skills.
- Ability to type, alphabetize, and prepare general business correspondence.
- Ability to follow oral and written instructions.
- Knowledge of telephone procedures, spelling, punctuation, grammar, basic arithmetic, and standard business letter forms.
- Ability to operate office machines, including computers, calculators, fax machines, and copiers.
- Ability to work within an integrated team, facilitate care through customer service, follow agency workflows, schedule appointments, and serve as a liaison between clients and providers.
- Ability to work cooperatively and effectively with clients, staff, management, and professional and community groups; exercise mature judgment; present ideas clearly and accurately; read and comprehend English; and communicate effectively orally and in writing.
- Willingness and ability to perform job-related travel normally associated with the position.
- Reliable commute to Sulphur, Oklahoma, or plans to relocate before starting work is preferred.
Responsibilities
- Answer and direct clinic phone calls and messages.
- Greet clients and assist with paperwork and appointment check-in.
- Direct clients in the waiting room and throughout the clinic.
- Request and gather financial documents and upload them into the Electronic Health Record.
- Schedule appointments for clinic providers according to agency workflows and provider requests.
- Follow outpatient procedures and protocols for appointment reminders and schedule/calendar entries.
- Maintain and file documents and records promptly and accurately.
- When assigned to Medication Management clinic, prepare the room and equipment; verify required CCBHC documentation is current, an eligible pay source is entered in payers, and hospital discharge records are available in the client chart for prescriber review.
- Obtain vitals and seat clients for Medication Management appointments.
- Notify prescribers through Teams about no-shows, cancellations, and appointment changes.
- Coordinate with staff and prescribers to support efficient Medication Management clinic flow.
- Maintain regular and predictable attendance and perform job-related travel.
- Cross-train with other support staff to help ensure uninterrupted workflow during absences.
- Meet agency productivity and fiscal responsibility standards and satisfactory performance expectations.
- Perform other reasonably related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
