Client Services Representative I

Dominion Payroll • Richmond, VA

5d • Hybrid

About The Position

Dominion Payroll is seeking a tech-savvy, professional, and quick-learning Client Services Representative I to support payroll clients. The representative serves as a client problem solver, handling payroll information and requests, investigating and resolving payroll questions, maintaining accurate employee payroll records, and building working relationships with clients, vendors, and colleagues. The role requires meeting ticket and performance metrics, managing multiple priorities, and completing daily and weekly deadlines in a fast-paced environment. The company describes itself as a high-growth, locally owned payroll provider with proprietary payroll and HR technology and opportunities for employees to grow.

Requirements

• Professional, articulate, and customer-focused.
• Tech savvy, with strong Microsoft Office skills.
• A fast learner who thrives in a high-growth environment.
• Comfortable picking up the phone and solving problems directly.
• Positive attitude and a go-getter mindset.
• Persistent problem-solving approach.
• Organized, detail-oriented, and able to multitask.

Nice To Haves

• Payroll experience or knowledge of tax and wage laws.

Responsibilities

• Retrieve payroll information from clients by phone, email, and other means; prepare reports for client review and process requests accurately and promptly.
• Research, analyze, and resolve payroll-related problems and questions directly with clients.
• Maintain payroll operations by following policies and procedures and reporting needed changes.
• Keep payroll information confidential.
• Contribute to team goals and related results while meeting daily and weekly deadlines.
• Meet established ticket metrics, with supervision, exposure, and experience handling client phone calls.
• Build healthy working relationships with clients, vendors, and peers.
• Update client employee information, deductions, earnings, salaries, and direct deposits as requested by clients.
• Meet performance metrics while managing multiple priorities in a fast-paced environment.

Benefits

• Work from home two days per week.
• 401(k) with company match.
• Generous paid time off.
• Paid holidays.
• 16 hours of paid volunteer time.
• Monthly happy hours and team events.
• Dog-friendly office days.
• Friday lunches.
• Early close at 4 p.m. on Fridays.
• Wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed