Client Safety Navigator - 815 Residential Services

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support. Its 815 Residential Dual Diagnosis program integrates substance use disorder and mental health services for people with co-occurring disorders. The Client Safety Navigator helps maintain a safe, secure, orderly, and welcoming environment for clients, staff, and visitors. Stationed at the front desk, the Navigator monitors entrances and exits, checks clients in when they return from appointments, verifies and checks in visitors, and conducts regular rounds and room checks. The role uses verbal de-escalation strategies to respond to crises and behavioral issues, and works with program leadership, health and safety teams, service providers, and administrative staff to address emergencies such as client drug use, overdose, or program interruptions. The Navigator carries and uses nasal Narcan when needed and maintains client and visitor sign-in/out logs and incident reports.

Requirements

High school diploma or GED.
Ability to work effectively with diverse, disadvantaged populations who may face barriers such as low literacy, learning disabilities, physical disabilities, incarceration history, or impaired cognitive functioning.
Ability to transmit written data accurately and input data.

Nice To Haves

At least 2–4 years of lived experience with the community behavioral health system and/or criminal justice system.
Knowledge of San Francisco community behavioral health and public health systems.
Familiarity with supportive counseling strategies and wellness and recovery principles for clients with mental health, substance use, or co-occurring conditions.

Responsibilities

Monitor entrances and exits from the front desk and check clients in when they return from appointments, including having clients sign in and checking bags for contraband.
Welcome visitors, check their credentials, ensure they sign in, and escort them to the supervisor on duty.
Maintain a safe, secure, orderly, and welcoming environment for clients, staff, and visitors.
Direct and deflect traffic, de-escalate tense or emotionally charged situations, and maintain positive, respectful, non-confrontational behavior.
Conduct regular rounds to monitor entrances, exits, offices, common areas, and the building perimeter; complete room checks and house runs.
Clear crowds, debris, and out-of-place items and collaborate with service providers and administrative staff to maintain an orderly environment.
Carry Narcan while on duty and use nasal Narcan to reverse an overdose when needed.
Work with program leadership and health and safety teams to respond to emergencies and crises, including client drug use, overdose, and programmatic interruptions.
Maintain client and visitor sign-in/out logs and file incident reports as needed.
Perform other duties as assigned.