Client Navigator

Community Medical Services • Prescott Valley, AZ

11d

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, the role combines security and client engagement to support a positive experience for patients, staff, and visitors. The position involves patrolling the clinic and its grounds, supporting clients, responding to rule violations and potential conflicts, helping maintain the grounds, and reporting unusual occurrences. The role requires confidentiality when handling sensitive information and compliance with HIPAA and 42 CFR, Part 2. CMS is a CARF-accredited addiction treatment program offering outpatient medication-assisted treatment and individual and group counseling. It is headquartered in Arizona and operates more than 70 treatment clinics in 14 states.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, including the ability to respond to clients with patience, objectivity, and a non-judgmental attitude.
• Ability to stand, sit, and walk while patrolling the clinic and clinic grounds.
• Ability to interact in a friendly, helpful, and courteous manner with clients, including those who are chemically dependent.
• Comfort with enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.
• Ability to handle sensitive material confidentially and comply with HIPAA and 42 CFR, Part 2.

Nice To Haves

• Previous safety, law enforcement, security, or customer service experience.
• Experience with substance use disorders.

Responsibilities

• Patrol the assigned location to help ensure the safety of clinic employees, clients, and visitors.
• Engage with clients about rule infractions or violations and provide support to help prevent repeat violations.
• Take initiative to maintain clean grounds, including picking up trash and notifying leadership of maintenance needs.
• Anticipate potential client issues and provide support and redirection for unwanted behavior.
• Use verbal de-escalation techniques with escalated clients and encourage them to speak with a counselor or access other support services as appropriate.
• Notify appropriate emergency personnel, police, or fire departments in emergencies.
• Submit daily reports of irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.

Benefits

• Subsidized medical, dental, and vision insurance for full-time employees.
• Health savings account.
• Short- and long-term disability insurance.
• Life insurance.
• Paid sick, vacation, and holiday time.
• 401(k) retirement plan with match.
• Tuition and CME reimbursement up to 100%.
• Employee assistance program supporting mental health and wellness.
• Ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED