Client Navigator

Community Medical Services • Tucson, AZ

6d

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for people overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role combines security and client engagement to support a positive experience for patients, staff, and visitors. The role is based at an assigned clinic location and involves patrolling the clinic and its grounds, interacting with clients, supporting compliance with clinic policies, and responding to conflict or emergencies.

The position requires a high school diploma or equivalent. Previous safety, law enforcement, security, or customer service experience is preferred, as is experience with substance use disorders, though the latter is not required. The successful candidate communicates patiently, objectively, and without judgment, and handles sensitive information confidentially in compliance with HIPAA and 42 CFR, Part 2. The work schedule is Monday through Friday, 4:30 a.m. to 12:30 p.m.

CMS is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and individual and group counseling. Headquartered in Arizona, CMS has more than 70 treatment clinics in 14 states. The employer is an equal opportunity employer and may provide reasonable accommodations to enable individuals with disabilities to perform essential functions. Duties and responsibilities may change at any time.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, including the ability to respond to clients with patience, objectivity, and a non-judgmental attitude.
• Ability to handle sensitive material confidentially and comply with HIPAA and 42 CFR, Part 2.
• Ability to stand, sit, and walk while patrolling the clinic and clinic grounds.
• Comfort enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.

Nice To Haves

• Previous safety, law enforcement, security, or customer service experience.
• Experience with substance use disorders.

Responsibilities

• Patrol the assigned location to help ensure the safety of clinic employees, clients, and visitors.
• Inform clients of rule infractions or violations and provide support to help prevent repeat violations.
• Help maintain clean clinic grounds, including picking up trash and notifying leadership of maintenance needs.
• Anticipate potential client issues and support or redirect unwanted behavior.
• Use verbal de-escalation techniques with escalated clients and encourage them to speak with a counselor or use other support services as needed.
• Notify appropriate emergency personnel, police, or fire departments in emergencies.
• Submit daily reports of irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
• Interact with clients in a friendly, helpful, and courteous manner, including clients who are chemically dependent.
• Assist with client altercations and crisis episodes while enforcing policies.

Benefits

• Subsidized medical, dental, and vision insurance.
• Health savings account.
• Short- and long-term disability insurance.
• Life insurance.
• Paid sick, vacation, and holiday time.
• 401(k) retirement plan with match.
• Tuition and CME reimbursement up to 100%.
• Employee assistance program for mental health and wellness support.
• Ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED