Client Safety Navigator - 6th Street-Residential Services

HealthRIGHT 360•Los Angeles, CA

2d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing healthcare services to vulnerable populations, including mental health care, substance use treatment, primary care, and reentry support. The Male Community Reentry Program (MCRP) is a 200-bed residential facility for adult males with less than two years remaining on their prison sentences. It provides rehabilitative services in areas including substance use disorder, mental health, primary care, employment, education, housing, family reunification, and social support. The Overnight Client Safety Navigator is an in-person role responsible for helping create a safe, respectful, and welcoming environment. The navigator works with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions. The position also supports security, client and visitor management, crisis intervention, documentation, meetings, and training.

Requirements

High school diploma or equivalent.
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.

Nice To Haves

Associate’s degree or higher.
Valid California Driver’s License.
Two years of job-related experience working with the criminal justice population or the community behavioral health system.

Responsibilities

Maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and collaborate with service providers and administrative staff.
Clear crowds, debris, and misplaced items from areas to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a respectful demeanor in high-pressure situations.
Maintain appropriate boundaries and follow the organization’s code of conduct.
Make regular rounds of entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Transport clients during emergencies when applicable.
Maintain client and visitor logs.
Welcome clients returning from appointments, ensure they sign in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Answer and direct calls or messages, and provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary.
De-escalate emotionally charged situations and use non-confrontational behavior during observation and intervention.
Complete documentation in accordance with HIPAA, 42 CFR Part 2, and applicable funding requirements.
Attend and participate in meetings.
Complete assigned training in a timely manner.
Read and respond to messages and emails when appropriate.
Perform other duties as assigned.