On-Call Patient Navigator Specialist

Colorado Coalition for the Homeless•Denver, CO

11d•$21 - $25•Onsite

About The Position

The Patient Navigation Specialist—Vision helps patients overcome barriers to care and access comprehensive vision services. The role serves as the eye clinic’s front desk, supports registration and insurance verification, helps patients schedule and attend specialty appointments, and performs basic vision screenings to support care triage. It advances the organization’s mission through transportation assistance, specialty referrals, health education, and trauma-informed, patient-centered service. The Vision Services department provides eye exams, glaucoma testing, eyeglass provision and repair, and navigation for specialty referrals and surgical care to people experiencing or at risk of homelessness. The department is part of the integrated Stout Street Health Center model and works with medical, dental, behavioral health, and pharmacy teams to provide coordinated care. The position is based at Stout Street Health Center in Denver and works primarily in a clinical setting, with exposure to infectious diseases and medical equipment and regular interaction with diverse populations and clients with complex needs. The stated schedule is 7:30 AM to 4:00 PM.

Requirements

High school diploma or equivalent.
Valid driver’s license and a clean driving record for the last two years.
Strong customer service and patient advocacy skills.
Excellent verbal and written communication skills.
Ability to build effective relationships with patients, providers, specialists, and community resources.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Attention to detail and accuracy in documentation and data tracking.
Ability to identify and address barriers to care and connect patients with appropriate resources.
Demonstrated initiative, accountability, and problem-solving skills.
Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.
Ability to work collaboratively in a team-based healthcare environment.

Nice To Haves

One year of experience in a healthcare setting, preferably in eye care.
Experience with insurance enrollment or clinical or healthcare front desk operations.
Bilingual in English and Spanish.

Responsibilities

Serve as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed, and culturally responsive experience.
Complete client registration, verify insurance coverage, create health records, schedule appointments, and accurately enter client data into the electronic health record.
Verify insurance status and connect clients with internal insurance enrollment resources when needed.
Help patients schedule eye exams and specialty referrals, arrange transportation, and support timely arrival at appointments.
Drive and escort patients to specialty referrals for advanced procedures or surgeries that could seriously impair their vision.
Support clinic operations and patient flow by assisting the Ophthalmic Assistant with patient screening, visual acuity testing, retina photography, Visual Field testing, and OCT testing.
Perform optical duties, including eyeglasses adjustments, fitting, and repairs, and enter orders into the system.
Coordinate care with the eye clinic team and providers, including volunteer physicians and specialists.
Document patient follow-up and treatment compliance using established clinic workflows.
Perform other job duties as assigned.