Navigator-Overnight

Vincentian CARES• New Port Richey, FL, US, FL

10d•Onsite

About The Position

The Care Navigator serves as a liaison between clients, healthcare providers, community resources, and social service agencies. The role helps individuals access services and support that improve health outcomes, maintain stability, and enhance overall well-being. The Navigator identifies barriers to care and connects clients with medical, behavioral health, housing, transportation, financial, and community-based resources. The position supports case management through client screening and enrollment, collection of HUD-required universal data elements, goal-setting and progress documentation, resident engagement, and coordination of groups and life-skills activities. It also responds to resident concerns, emergencies, and behavioral health crises; uses de-escalation and trauma-informed approaches; monitors designated facility areas; and documents incidents, interactions, and shift activities. The position may provide overnight coverage based on program needs and staffing requirements. The role requires a high school diploma or GED, security training and/or security experience, and experience helping or working with people experiencing homelessness. The employee must be able to work a flexible schedule that may include evenings, nights, weekends, and holidays, and comply with agency policies, training, and program requirements.

Requirements

High school diploma or GED certificate.
Security training and/or experience in security.
Experience helping or working with the homeless population.
Ability to adapt to a fast-paced and changing environment.
Ability to speak, write, and understand English.
Basic computer skills.
Sensitivity to and respect for cultural diversity, and ability to work with diverse racial, ethnic, and economic groups.
Flexible work schedule, including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, work under deadlines, and multitask.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication, listening, and active-listening skills.
Strong work ethic and a mission-driven attitude supplemented by integrity and passion.
Ability to adhere to the highest ethical standards, personally and professionally.
Openness to feedback and suggestions and willingness to learn new skills to improve job performance.
Evidence of deep alignment with the Vincentian CARES, South Pinellas Inc. mission and values.
Ability to successfully pass law-enforcement background screening, including a Level 2 background screening through the Florida Background Screening Clearinghouse.
Valid Florida driver's license if driving an agency vehicle or personal vehicle for company business.
Reliable transportation.
Ability to work in a high-population environment.
Ability to apply critical thinking, judgment, decision-making, and negotiation skills.
Ability to complete proper incident forms and review prior cases and check up on clients.

Responsibilities

Assist case managers and other staff with screening individuals for enrollment and collecting HUD-required universal data elements, including demographic, income, and housing information.
Work with clients on attainable goals co-created with the case management team, monitoring and documenting progress to support ongoing case management.
Respond to resident concerns, emergencies, and behavioral health crises.
Monitor the cleanliness of the dining area, lounge, courtyard, and surrounding areas bordering the facility.
De-escalate conflicts and use trauma-informed approaches.
Document incidents and communicate concerns to appropriate staff.
Provide information about available on-site and community-based services.
Assist with move-ins, orientations, and resident engagement activities.
Help maintain a clean, safe, and welcoming environment for clients, visitors, volunteers, and staff.
Complete shift logs, incident reports, and resident interaction notes.
Use the Homeless Management Information System (HMIS) – Clarity and the internal digital client record system.
Assist the case management team, supervisory staff, and community partners with coordinating scheduled groups and life-skills development activities.
Complete necessary paperwork, including incident reports and maintenance requests, and contact a supervisor when necessary.
Provide overnight shift coverage when required by program needs and staffing requirements.
Comply with applicable training requirements and company safety, personnel, and operational policies and procedures.
Follow the work schedule to support effective agency program operations.
Contribute positively as a member of a productive and cooperative team and perform other duties necessary to fulfill the Vincentian CARES mission.
Participate in the Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.