Navigator

Vincentian CARES • New Port Richey, FL, US, FL

5d

About The Position

The Pasco CARE Center Navigator supports client intake, discharge, and navigation, with responsibility for ongoing assessment and follow-up to help clients achieve individual goals and transition to permanent housing. The role uses the Homeless Management Information System (HMIS) to open and close client cases and supports client needs assessment and goal setting. The Navigator also provides referrals and practical assistance, monitors client progress, facilitates life-skills groups, and completes required records and reports. Coverage for overnight shifts may be required based on program needs and staffing.

Requirements

• High school diploma or GED certificate.
• Able to speak, write, and understand English.
• Basic computer skills.
• Able to work with diverse racial, ethnic, and economic groups, with sensitivity and respect for cultural diversity.
• Flexible schedule, including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, work under deadlines, and multitask.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication, listening, and active-listening skills.
• Strong work ethic, integrity, and adherence to high ethical standards.
• Ability to receive feedback and learn new skills to improve job performance.
• Ability to work in a high-population environment and adapt to a fast-paced, changing environment.
• Critical thinking, judgment, decision-making, and negotiation skills.
• Ability to complete incident forms.
• Successfully pass a law enforcement background screening.
• Valid Florida driver’s license if driving an agency vehicle or personal vehicle for company business.
• Reliable transportation.
• Security training and/or experience in security.
• Experience helping or working with the homeless population.
• Knowledge of harm reduction, motivational interviewing, and trauma-informed care.

Responsibilities

• Assist with the management of client volunteers.
• Routinely monitor cleanliness in the dining area and lounge.
• Assist clients with general information, housing, apartment searches, veteran assistance, and referrals.
• Use the Homeless Management Information System (HMIS) to open and close client cases.
• Follow up on and evaluate client progress, and report progression to management.
• Facilitate life-skills groups.
• Develop Housing Plans with clients, focusing on moving them into permanent housing.
• Complete paperwork, including incident reports, maintenance requests, and notes in CaseWorthy and Clarity (HMIS); contact a supervisor when necessary.
• Provide overnight-shift coverage when required by program needs and staffing.
• Comply with training requirements and company safety, personnel, and operational policies and procedures.
• Follow the work schedule to support effective agency operations and contribute positively to a cooperative team.
• Participate in the Agency Performance Quality Improvement (PQI) program and accreditation or reaccreditation process.
• Review prior cases and conduct client checkups.
• Perform other duties as necessary to fulfill the Vincentian CARES Mission.

Benefits

• 95% employer-paid employee-only coverage with a zero-deductible, $10 copay plan.
• $10,000 employer-paid basic life insurance.
• 120 hours of PTO accrued biweekly starting on the first day of employment.
• 13 paid holidays, including the employee’s birthday and date of hire.
• Retention and referral bonuses.
• Flexible schedules in most positions.
• 3% employer match after six months.
• Dental, vision, life, short-term disability, long-term disability, accident, critical illness, hospital, ID Shield, Legal Shield, additional life, FSA Medical, and FSA Dependent Care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED