Outside Software Account Representative - Cleveland, OH

Thryv•Cleveland, OH

6d•Hybrid

About The Position

Thryv is hiring an Outside Software Account Representative to grow and expand its SaaS client base among local small and medium-sized businesses. The representative builds a sales pipeline from the ground up through self-generated and company-initiated prospecting, works toward a predetermined sales quota, and receives current Thryv clients in their book of business as additional growth opportunities arise. More than 50% of the work is conducted outside the home office, while the role is supported by a remote-first, work-from-anywhere company environment. The role is based in the Cleveland, Ohio area, and the representative must live within a one-hour commute of the posted city. The representative identifies and qualifies prospective businesses, secures new SaaS clients, and educates prospects through the buyer’s journey. The position requires managing engagement and sales processes, conducting sales presentations, meeting operational requirements, and collaborating with marketing and technology teams as Thryv enhances or launches products. Thryv provides training and describes its software as a connected platform of digital marketing and AI-powered tools for local businesses. The on-target earnings for this position are $93,700–$103,000 per year. The final offer may vary based on factors including location and local market variances, candidate experience and expertise, and assigned book of business.

Requirements

At least 3 years of direct sales experience; SaaS experience is preferred.
At least 2 years of experience in an outbound sales role involving the full sales cycle.
Ability to gain a thorough understanding of the Thryv product suite.
Exceptional written and verbal interpersonal and communication skills, with strong emotional intelligence and adaptability.
Ability to build relationships and manage expectations.
Time-management and organizational skills, including the ability to manage multiple priorities and competing schedules or demands.
Ability to work independently in a remote-first environment and conduct sales presentations while following established processes and procedures.
Strong technical skills, proficiency in Microsoft Office, and ability to learn new programs and systems.
Valid driver’s license and personal transportation.
Must live locally to the city in the job posting, within a one-hour commute.
For remote work, high-speed internet, an acceptable office setting, and proper business attire are required.
Driven, goal-oriented, persuasive, and committed to sales success, including meeting or exceeding sales quotas.

Nice To Haves

Direct sales experience in a SaaS role or company.
Industry knowledge.

Responsibilities

Grow local business market share and expand Thryv’s SaaS client base.
Build a pipeline from the ground up through self-generated and company-initiated prospecting to meet a predetermined sales quota.
Prospect and qualify new business opportunities in an assigned territory, identifying local business owners who are a fit for Thryv’s platform.
Identify and secure new SaaS clients using networks, referrals, and company-initiated prospecting programs.
Educate and guide prospects through the buyer’s journey, explaining how Thryv can help grow their businesses.
Build and nurture a pipeline of prospects, manage client and prospect engagement, and close deals.
Execute defined operational processes, including engagement cadences, product and demo certifications, order-entry requirements, and centralized intake forms.
Conduct sales presentations independently while following established processes and procedures.
Participate in sales meetings, call calibrations, and training as needed.
Partner with marketing and technology departments to execute sales strategy as solutions are enhanced or new products are released.
Develop solutions that help customers succeed and contribute ideas to advance the company’s values, culture, and vision.