Outside Salesperson 1

reliance•Katy, TX

About The Position

The Outside Salesperson sells products for distribution to business and industrial establishments. The role is part of the Outside Sales job family, which involves promoting and maintaining sales by originating and developing leads and selling remotely, by phone, or by email. It may also include customer service and marketing activities related to information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Phoenix products. The position is eligible for monthly incentive opportunities based on performance and achievement of established sales goals. The salesperson serves as the primary contact for assigned customers, manages accounts, develops customer relationships, and identifies opportunities to grow business. The role assesses customer buying potential and product or service needs, develops sales strategies and action plans, and provides solutions for both long- and short-term needs. It also involves maintaining customer records, making cold and existing-customer calls, presenting product capabilities, answering customer questions, preparing and following up on quotations, negotiating within established guidelines, and coordinating accepted agreements with operations. The salesperson monitors customer satisfaction, resolves complaints, gathers feedback for continuous improvement, and manages inventory for contract customers. The role requires maintaining knowledge of the metals industry and company products, services, equipment, programs, and policies; collaborating with sales and operations colleagues; and following safety processes and protocols. The work is classified as sedentary, involving sitting most of the time and exerting up to 10 pounds of force occasionally, with walking and standing required only occasionally. Listed physical activities include standing or sitting, walking, handling or feeling, communicating and hearing, seeing, pushing or pulling, reaching, and repetitive motion.

Requirements

2–5 years of relevant experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
High school diploma or GED.
Valid driver's license.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Knowledge of principles and processes for providing customer service.
Knowledge of raw materials, production processes, quality control, and techniques for maximizing effective processing and distribution of material.
Knowledge of company products and their uses.
Knowledge of the metals industry.
Ability to multitask, prioritize, and manage time effectively.
Ability to present information effectively and respond to questions from managers, customers, and the general public.
Excellent oral and written communication skills, including a strong virtual presence and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
Ability to make sound decisions using analysis, knowledge, experience, and judgment.
Ability to initiate and maintain cooperative relationships with coworkers and customers.
Strong computer proficiency and working knowledge of Microsoft applications.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Sell products for distribution to business and industrial establishments.
Serve as the primary contact for assigned customers, maintain customer relationships, and address customer issues.
Manage assigned accounts and develop customer relationships to grow business opportunities.
Assess customer buying potential, profitability, and product or service requirements; create sales strategies and action plans.
Develop prospects and work with existing customers to identify leads and increase sales.
Partner with customers in assigned territories to identify needs and provide mutually beneficial product or service solutions.
Maintain customer records using appropriate automated systems.
Schedule and perform cold calls and calls to existing customers in the assigned territory.
Present product features based on technical knowledge of product capabilities and limitations.
Answer customer questions about products, prices, availability, and uses.
Provide customer service, resolve complaints, and maintain effective customer relationships.
Monitor customer satisfaction with product quality, services, and deliveries.
Promote customer feedback and recommend operational or product improvements that may increase sales.
Develop or enter formal quotations and provide them to customers.
Negotiate certain pricing or agreements within established guidelines and approvals.
Follow up on quotations in a timely manner and according to policy.
Coordinate execution of accepted agreements with operations to ensure terms are followed.
Maintain general knowledge of the metals industry, potential customers, competitors, and business trends through industry publications and trade association events.
Maintain working knowledge of company products, services, equipment, programs, policies, and procedures.
Collaborate with sales and operations team members to increase territory or market sales and contractual opportunities.
Manage inventory of contract customers and address their issues.
Adhere to safety processes and protocols.