Outside Sales Representative

Genuine Parts Company•Greenville, MI

About The Position

The Sales Pro is a self-motivated, customer-centric representative responsible for promoting NAPA’s full line of products and services and expanding business with new and existing customers. The role focuses on winning new customers, closing deals, and sustaining customer relationships after the sale. The representative works with local store leadership and manufacturer representatives to grow sales, develop customer knowledge, and improve program offerings.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Clear speaking and attentive listening skills.
Ability to bend to floor-level shelves, reach upper shelves up to eight feet using a stool or ladder when necessary, stand and walk for an entire work shift, and lift up to 60 pounds.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership capabilities, including motivating and inspiring others through clear, proactive communication; focusing on outcomes and customer success; thinking strategically; and developing high-performing teams through inclusive leadership, talent development, ongoing feedback, and trust-building.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote the full line of NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify customers’ specific needs and align solutions with NAPA’s offerings.
Work with manufacturers’ representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.