Outside Sales Representative Sales - Outside Sales

Builders FirstSource•Wilmington, NC

11h

About The Position

The Outside Sales Representative represents the company in sales to its largest or most complex customers. The role involves understanding customer needs, identifying suitable products and services, coordinating with inside technical and design staff, and developing sales proposals and contracts. The representative handles complex customer requirements and field issues, conducts presentations and demonstrations, and develops new sales opportunities. The position also contributes to team leadership by helping train and develop less experienced sales staff and may act in the Sales Manager’s capacity during that person’s absence. The job has no supervisory responsibilities.

Requirements

Bachelor’s degree in Sales, Marketing, or a related field plus two years of prior sales experience, or an equivalent combination of education and experience.
In-depth knowledge of company products, services, production processes, and product standards.
In-depth understanding of sales and customer service policies and procedures.
Ability to maintain confidentiality regarding sensitive company and customer-specific information.
Professionalism, diplomacy, and tact in representing the company.
Highly effective selling skills and ability to achieve aggressive sales goals and objectives.
Strong presentation skills, including the ability to present complex material to audiences without expertise in the subject.
Ability to prioritize work, manage time effectively, and work unsupervised.
Well-developed interpersonal and influencing skills, including the ability to interact effectively with multiple levels of customer organizations, including senior management.
Ability to use background and experience to train and develop less experienced Outside Sales Representatives.
Attention to detail.
Proficiency in Office Suite.
Valid driver’s license.
Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
Ability to work in typical office environments and at outside locations with temperature and weather variations, and to drive to customer locations.

Responsibilities

Represent the company during the sales process by collecting customer needs and design specifications and liaising with inside technical and design staff to develop sales proposals.
Handle complex or highly specialized customer requirements.
Develop sales contracts for residential, multi-family, and commercial projects by collecting specifications from clients’ engineers or architects of record and conveying needs and changes to technical staff and management.
Troubleshoot difficult or complex field issues.
Plan and conduct sales presentations for current and prospective customers.
Design professional demonstrations or presentations of company products and services and explain how they address customer needs.
Research, identify, and solicit new customers.
Generate sales opportunities by researching client needs and industry competition and demonstrating product and service features and benefits.
Keep customers updated on products and services and explain how they meet current or future requirements.
Help lead the sales team, including chairing meetings, acting in the Sales Manager’s capacity during their absence, and training and developing less experienced sales staff.
Prepare recurring and special reports, forms, and other documentation for management as required.
Attend company-sponsored training programs to improve sales techniques and product and industry knowledge.
May present at training programs to assist in developing less experienced Outside Sales Representatives.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Observe safety procedures and practices, attend safety meetings as required, and possibly recommend safety improvements.
Carry out other duties as assigned.