Outside Sales Representative

Builders FirstSource•Wausau, WI

159d

About The Position

The Outside Sales Representative represents the company to its largest or most complex customers, identifies customer needs, and recommends products and services that meet those requirements. The role handles complex or specialized customer requirements and coordinates with inside technical and design staff to develop sales proposals and contracts for residential, multi-family, and commercial projects. The representative develops customer relationships, researches and solicits new business, presents and demonstrates products and services, and troubleshoots complex field issues. The position also contributes in a leadership capacity by helping train and develop less experienced sales representatives and may act as Sales Manager during that person's absence. This position has no supervisory responsibilities.

Requirements

Bachelor's degree in Sales, Marketing, or a related field plus two years of prior sales experience, or an equivalent combination of education and experience.
In-depth knowledge of company products, services, production processes, and product standards.
In-depth understanding of sales and customer service policies and procedures.
Ability to maintain confidentiality regarding sensitive company and customer information.
Professionalism, diplomacy, and tact in representing the company.
Highly effective selling skills and ability to achieve aggressive sales goals and objectives.
Effective presentation skills, including the ability to present complex subject matter to audiences with limited expertise.
Ability to prioritize work, manage time effectively, and work unsupervised.
Well-developed interpersonal and influencing skills, including the ability to interact with different levels of customer organizations, including senior management.
Ability to use background and experience to train and develop less experienced Outside Sales Representatives.
Attention to detail.
Proficiency in Office Suite.
Valid driver's license.

Responsibilities

Represent the company during the sales process by gathering customer needs and design specifications and liaising with inside technical and design staff to develop sales proposals.
Handle complex or highly specialized customer requirements.
Develop sales contracts for residential, multi-family, and commercial projects by collecting specifications from the client's engineer or architect of record and conveying needs and changes to technical staff and management.
Troubleshoot difficult or complex field issues.
Plan and conduct sales presentations for current and prospective customers, including professional product and service demonstrations.
Research, identify, and solicit new customers; generate sales opportunities by researching client needs and industry competition and demonstrating product and service features and benefits.
Keep customers informed about products and services and explain how they meet current or future requirements.
Participate in a leadership role, including chairing meetings, acting in the Sales Manager's capacity during their absence, and helping train and develop less experienced sales staff.
Prepare recurring and special reports, forms, and other documentation for management as required.
Attend company-sponsored training to improve sales techniques and product and industry knowledge; may present at training programs for less experienced Outside Sales Representatives.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Follow safety procedures and practices, attend safety meetings as required, and potentially recommend safety improvements.
Carry out other duties as assigned.