Outside Sales Representative

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

About The Position

The Outside Sales Representative (OSR) drives incremental sales growth and profitability through account relationships, with a focus on Complex Business Expansion and new business development. The role monitors key performance indicators for assigned professional customers and works with the Pro Sales Manager to meet or exceed sales and margin plans. The OSR uses data, customer insights, and Pro customer satisfaction results to understand customer perspectives and guide local decisions and strategies that improve competitive position and capability adoption. The OSR represents The Home Depot Pro brand in the community, develops new business and existing customer accounts, and sells enterprise products and services. The role partners with an Inside Sales Support Representative to support customers through quoting, ordering, and transactions, manages customer communications and a sales pipeline in Salesforce, and conducts sales appointments and prospecting within an assigned territory. The position typically reports to the Pro Sales Manager and has no direct reports. It typically requires overnight travel 20% to 50% of the time. Most work is spent sitting, standing, or walking, with occasional handling of materials or equipment weighing 8–20 pounds. The working environment is typically comfortable, with regular exposure to temperature extremes, moving machinery, loud noise, and fumes that may cause noticeable discomfort or moderate risk of accident or illness.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 2 years of work experience.
High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
Working knowledge of Microsoft Office Suite is preferred.
Five years of professional work experience is preferred.
Two years of account management or sales management experience is preferred.
Two or more years of home improvement or home building industry experience is preferred.
Successful professional growth in a high-paced retail environment is preferred.
Ability to create and cultivate an active network of relationships inside and outside the organization is preferred.
Ability to leverage relationships to accomplish sales and profitability goals is preferred.
Deep understanding of Pro customer needs, with a focus on fulfilling product, credit, and performance requirements, is preferred.
Ability to determine customer service preferences and tailor communications and customer-facing activities accordingly is preferred.
Strong leadership and negotiation skills, including the ability to persuade or influence others, are preferred.
Excellent verbal and written communication skills, including the ability to communicate globally, are preferred.
No previous leadership experience is required.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Five years of professional work experience.
Two years of account management or sales management experience.
Two or more years of home improvement or home building industry experience.
Successful professional growth in a high-paced retail environment.
Ability to create and cultivate an active network of relationships inside and outside the organization.
Ability to leverage relationships to accomplish sales and profitability goals.
Deep understanding of Pro customer needs, with a focus on fulfilling product, credit, and performance requirements.
Ability to tailor communications and customer-facing activities to customers’ service preferences.
Strong leadership and negotiation skills, including the ability to persuade or influence others.
Excellent verbal and written communication skills, including the ability to communicate globally.

Responsibilities

Participate in district or regional meetings as needed and communicate weekly activities with the Pro Sales Manager.
Represent The Home Depot Pro brand at local community events to develop new business and expand Complex Business accounts.
Sell enterprise products and services, including Commercial Credit options, the Volume Pricing Program, delivery, will-call pickup, and website ordering.
Produce new-account revenue in line with organizational expectations and individual targets or quotas.
Partner with the Inside Sales Support Representative to provide customers with an end-to-end quoting, ordering, and transaction experience.
Build effective partnerships with assigned customers through in-person sales appointments.
Develop strategies to expand the customer base within the assigned sales territory.
Grow sales by cultivating relationships with assigned customer portfolios and prospecting for incremental business.
Use Salesforce to plan sales calls, manage customer communications, and maintain a healthy sales pipeline.
Conduct initial customer meetings, present The Home Depot value proposition, and secure opportunities to quote materials.
Prospect for new business using leads from the internal Sales Development team and leads generated through existing customer relationships, stores, and the community.
Monitor key performance indicators for assigned professional customers and work with the Pro Sales Manager to meet or exceed sales and margin plans.
Use data, customer insights, and customer satisfaction results to guide local decisions and strategies.