Outside Sales Representative - Cleveland, OH

The Home Depot•OHIO - VIRTUAL - OH01, OH

4d•$65,000 - $80,000

About The Position

The Outside Sales Representative (OSR) drives incremental sales growth and profitability through account relationships, with a focus on complex business expansion and new business development. The OSR monitors key performance indicators for assigned professional customers and works with the Pro Sales Manager to meet or exceed sales and margin plans. The role uses data, customer insights, and Pro customer satisfaction results to understand customer perspectives, inform local decisions and strategies, improve competitive position, and drive capability adoption. The position cultivates new sales relationships, expands business with assigned customers, and prospects within a defined sales territory. It represents The Home Depot Pro brand at local community events and sells enterprise products and services, including commercial credit options, volume pricing, delivery, will-call pickup, and website ordering. The OSR partners with an Inside Sales Support Representative to support customers through quoting, ordering, and transactions, and uses Salesforce to manage customer communications and sales activity. The position typically reports to the Pro Sales Manager and has no direct reports. Overnight travel is typically required 20% to 50% of the time. The work is typically performed in a comfortable environment, with regular exposure to temperature extremes, moving machinery, loud noise, and fumes. Most of the time is spent sitting, standing, or walking; there may also be a requirement to lift or handle materials or equipment weighing 8–20 pounds.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 2 years of work experience.
Knowledge, skills, and abilities typically acquired through a high school diploma and/or GED.
Working knowledge of Microsoft Office Suite (preferred).
5 years of professional work experience (preferred).
2 years of account management or sales management experience (preferred).
2 or more years of home improvement or home building industry experience (preferred).
Successful professional growth in a high-paced retail environment (preferred).
Ability to create and cultivate an active network of relationships inside and outside the organization (preferred).
Ability to leverage relationships to accomplish sales and profitability goals (preferred).
Deep understanding of Pro customer needs, with a focus on fulfilling product, credit, and performance requirements (preferred).
Ability to determine each customer's preferred service approach and tailor communications and customer-facing activities accordingly (preferred).
Strong leadership and negotiation skills, including the ability to persuade or influence others (preferred).
Excellent verbal and written communication skills and ability to communicate globally (preferred).
No previous leadership experience is required or preferred.

Nice To Haves

Working knowledge of Microsoft Office Suite.
5 years of professional work experience.
2 years of account management or sales management experience.
2 or more years of home improvement or home building industry experience.
Successful professional growth in a high-paced retail environment.
Ability to build and cultivate relationships inside and outside the organization and leverage them to achieve sales and profitability goals.
Deep understanding of Pro customer needs and ability to meet product, credit, and performance requirements.
Ability to tailor service, communications, and customer-facing activities to customer preferences.
Strong leadership, negotiation, persuasion, and influence skills.
Excellent verbal and written communication skills, including ability to communicate globally.

Responsibilities

Participate in district or regional meetings as needed and communicate weekly activities to the Pro Sales Manager.
Represent The Home Depot Pro brand at local community events and develop new business and complex business expansion.
Sell available enterprise products and services, including commercial credit options, the Volume Pricing Program, delivery, will-call pickup, and website ordering.
Produce new account revenue in line with organizational expectations and individual targets or quotas.
Partner daily with the Inside Sales Support Representative to support end-to-end quoting, ordering, and customer transactions.
Establish effective partnerships with assigned customers through in-person sales appointments.
Develop strategies to expand the customer base within the defined sales territory.
Cultivate relationships with assigned customer portfolios and prospect for incremental sales growth.
Use Salesforce to plan future sales calls, manage ongoing customer communications, and maintain a healthy sales pipeline.
Conduct initial customer meetings, build relationships, communicate The Home Depot value proposition, and win opportunities to quote materials.
Prospect for new business using leads from the internal Sales Development team and leads generated through existing customer relationships, stores, and the community.
Monitor key performance indicators for assigned professional customers and work with the Pro Sales Manager to meet or exceed sales and margin plans.
Review customer insights and Pro customer satisfaction results to inform local decisions and strategies.