Venue Representative - Cleveland, OH

Poseidon Digital • Cleveland, OH

13h • Onsite

About The Position

WORLDS® is seeking an energetic, tech-savvy Venue Representative to represent its immersive cinematic music and art projection shows at the Cleveland Clinic Dome Theater at the Great Lakes Science Center. This part-time, on-site role focuses on providing a smooth and enjoyable guest experience, supporting event operations, and representing the WORLDS brand professionally. The position is scheduled Fridays, Saturdays, and Sundays from 4:30 p.m. to 9:45 p.m. Initial dates are listed in the posting, with additional dates assigned based on ticket sales and venue scheduling. Applicants must have reliable transportation to and from the venue. Offers are contingent upon clear results of a thorough background check.

WORLDS® produces immersive projection shows for planetariums and giant-screen theaters, with a mission to relieve stress, evoke joy, and create a mesmerizing audience experience. The representative sets up and breaks down event materials, welcomes and checks in guests, supports merchandise sales and inventory tracking, monitors event flow, resolves on-site issues, and communicates with the Venue Operations team and venue staff.

The role requires at least two years of customer service or event experience, strong communication and interpersonal skills, initiative, reliability, and comfort working in a fast-paced environment. The representative should be comfortable using iPhone apps, including WhatsApp, and able to work independently, stay calm under pressure, and direct on-site venue staff when needed. Physical duties include regularly talking or hearing, frequently using hands or fingers to handle objects or controls, occasionally standing, walking, sitting, and reaching, and occasionally lifting or moving up to 25 pounds. The work environment's noise level is usually low to moderate. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• At least two years of customer service or event experience.
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfort working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Comfort using iPhone apps, including WhatsApp.
• Reliability, punctuality, attention to detail, and good judgment.
• Ability to remain calm under pressure and proactively solve problems.
• Ability to work as a team player and direct on-site venue staff when necessary.

Nice To Haves

• Hospitality, retail, or similar experience is preferred.

Responsibilities

• Set up and take down signage, check-in tables, and merchandise displays, and charge devices.
• Greet and check in guests, answer questions, and help ensure a seamless audience experience.
• Facilitate merchandise sales, track inventory as needed, report issues, and request additional assets or merchandise when necessary.
• Monitor event flow and promptly resolve on-site issues.
• Communicate with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.
• Arrive on time and prepared, follow company procedures, and represent the WORLDS brand professionally.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed