Outside Sales Representative - Boston

The Home Depot•MASSACHUSETTS - VIRTUAL - MA01, MA

3d•$70,000 - $90,000

About The Position

The Outside Sales Representative (OSR) drives incremental sales growth and profitability through account relationships, with a focus on Complex Business Expansion and new business development. The role monitors key performance indicators for assigned professional customers and works with the Pro Sales Manager to meet or exceed sales and margin plans. Using data, customer insights, and Pro customer satisfaction results, the OSR identifies customer perspectives and develops local decisions and strategies to improve competitive position and capability adoption. The OSR represents The Home Depot Pro in the community, develops new business, grows assigned customer accounts, prospects within a defined sales territory, and sells enterprise products and services. The position partners with an Inside Sales Support Representative to provide customers with an end-to-end quoting, ordering, and transaction experience, and uses Salesforce to manage sales activity, communications, and the sales pipeline. The role typically reports to the Pro Sales Manager and has no direct reports. Overnight travel is typically required 20% to 50% of the time.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 2 years of work experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
No previous leadership experience is required.
Working knowledge of Microsoft Office Suite is preferred.
Five years of professional work experience is preferred.
Two years of account management or sales management experience is preferred.
More than two years of home improvement or home building industry experience is preferred.
Successful professional growth in a fast-paced retail environment is preferred.
Ability to create and cultivate an active network of relationships inside and outside the organization is preferred.
Ability to leverage relationships to achieve sales and profitability goals is preferred.
Deep understanding of Pro customer needs and focus on fulfilling product, credit, and performance requirements is preferred.
Ability to determine customers' preferred service approach and tailor communications and customer-facing activities is preferred.
Strong leadership and negotiation skills, including the ability to persuade or influence others, are preferred.
Excellent verbal and written communication skills, including ability to communicate globally, are preferred.
Competencies include Action Oriented, Being Resilient, Persuades, Builds Networks, Communicates Effectively, Customer Focus, and Drives Results.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Five years of professional work experience.
Two years of account management or sales management experience.
More than two years of home improvement or home building industry experience.
Successful professional growth in a fast-paced retail environment.
Ability to create and cultivate an active network of relationships inside and outside the organization.
Ability to leverage relationships to accomplish sales and profitability goals.
Deep understanding of Pro customer needs and focus on fulfilling product, credit, and performance requirements.
Ability to tailor customer communications and activities to individual service preferences.
Strong leadership and negotiation skills; ability to persuade or influence others.
Excellent verbal and written communication skills, including ability to communicate globally.

Responsibilities

Participate in district and regional meetings as needed and communicate weekly activities with the Pro Sales Manager.
Represent The Home Depot Pro at local community events to develop new business and expand Complex Business relationships.
Sell enterprise products and services, including Commercial Credit options, the Volume Pricing Program, delivery, will-call pickup, and website ordering.
Generate new-account revenue in line with organizational expectations and individual targets or quotas.
Partner with the Inside Sales Support Representative to support customers throughout quoting, ordering, and transactions.
Build effective partnerships with assigned customers through in-person sales appointments.
Develop strategies to expand the customer base within the defined sales territory.
Cultivate relationships with assigned customer portfolios and prospect for incremental sales growth.
Use Salesforce to plan future sales calls, manage customer communications, and maintain a healthy sales pipeline.
Conduct initial customer meetings, explain The Home Depot value proposition, and win opportunities to quote materials.
Prospect for new business using leads from the internal Sales Development team and leads generated through existing customer relationships, stores, and the community.
Monitor key performance indicators and work with the Pro Sales Manager to achieve sales and margin performance plans.
Review data, customer insights, and customer satisfaction results to inform local strategies and improve competitive position and capability adoption.