Outside Sales Representative Sales - Outside Sales

Builders FirstSource•Cicero, NY

About The Position

The Outside Sales Representative represents the company with its largest or most complex customers, understands customer needs, and identifies products and services to meet them. The role handles complex or specialized customer requirements and develops sales proposals and contracts for residential, multi-family, and commercial projects, coordinating customer specifications and changes with technical staff and management. The representative develops new sales opportunities, conducts presentations and product demonstrations, troubleshoots field issues, and keeps customers informed about products and services. The role also contributes to the development of less experienced sales staff, may act in the Sales Manager’s capacity during the manager’s absence, prepares reports and other documentation, attends company-sponsored training, and works toward individual and team productivity goals. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Sales, Marketing, or a related field plus two years of prior sales experience, or an equivalent combination of education and experience.
In-depth knowledge of company products, services, production processes, and product standards.
In-depth understanding of sales and customer-service policies and procedures.
Ability to maintain confidentiality regarding sensitive company and customer-specific information.
Professionalism, diplomacy, and tact in representing the company.
Effective selling skills and ability to achieve aggressive sales goals and objectives.
Effective presentation skills, including the ability to present complex subject matter to audiences with limited expertise.
Ability to prioritize work, manage time effectively, and work unsupervised.
Well-developed interpersonal and influencing skills, including the ability to interact effectively with various levels of customer organizations, including senior management.
Ability to use background and experience to train and develop less experienced Outside Sales Representatives.
Attention to detail.
Proficiency in Office Suite.
Valid driver’s license.
Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
Ability to work in typical office environments and at outside locations with temperature and weather variations, on company and customer sites, and drive to customer locations.

Responsibilities

Represent the company during the sales process by gathering customer needs and design specifications and serving as a liaison between customers and inside technical/design staff.
Handle complex or highly specialized customer requirements.
Develop sales proposals and contracts for residential, multi-family, and commercial projects by collecting specifications from customers’ engineers or architects and communicating needs and changes to technical staff and management.
Troubleshoot difficult or complex field issues.
Plan and conduct sales presentations and design demonstrations of company products and services.
Research, identify, and solicit new customers and generate sales opportunities based on customer needs, industry competition, and product benefits.
Keep customers informed about products and services and explain how they meet current or future requirements.
Help train and develop less experienced sales staff; may provide training or serve as a presenter in training programs.
May act in the Sales Manager’s capacity during the manager’s absence.
Prepare recurring and special reports, forms, and other documentation for management as required.
Attend company-sponsored training to improve sales techniques and product and industry knowledge.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Follow safety procedures and practices, attend required safety meetings, and may recommend safety improvements.
Carry out other duties as assigned.