Outside Sales Representative

Lakeside International Trucks•Milwaukee, WI

3d•$80,000 - $100,000

About The Position

The Outside Sales Representative works in the Parts department in Milwaukee and is responsible for profitably increasing sales of parts, service, and body shop products to assigned customers through relationship building and prospecting. The role manages customer accounts and service, develops customer and vendor relationships, supports sales and training programs, and monitors account needs and market competitiveness.

Requirements

High school diploma minimum.
Demonstrated ability to convince others, gain support, and influence.
Ability to alter standard procedures and adjust to changing circumstances.
Highly motivated and willing to take initiative to achieve results beyond what is required.
Ability to collaborate with others as part of a team and generate positive long-term results.
Ability to listen attentively, allow others to speak, and consider others' opinions.
Ability to work under high-pressure situations and maintain self-composure in challenging circumstances.

Nice To Haves

Three years of medium- and heavy-duty truck parts/service experience preferred.
College graduate or equivalent experience in the medium/heavy-duty truck industry preferred.

Responsibilities

Achieve sales objectives for assigned accounts.
Establish and develop relationships with customers through personal interaction.
Identify target accounts and create action plans to increase sales.
Complete and update Account Profiles for assigned accounts.
Contact new credit account customers within 15 days.
Resolve customer complaints in a timely manner.
Address pricing, product, or customer service issues with customers.
Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, and programs.
Provide sales representative training in sales skills, product knowledge, and computer systems, including mandatory and voluntary International training.
Coordinate and promote Customer Training Nights and vendor ride-alongs.
Develop, manage, and track customer incentive programs.
Promote, install, and administer Fleetrite.com systems with customers.
Collect market feedback to monitor and address competitiveness.
Request special pricing assistance (SPAs) from International when needed.
Manage the parts customer contact database (CRM).
Develop key vendor relationships and maximize use of supplier programs and resources.
Complete special projects as assigned by the General Manager, Director of Parts, and/or President.
Maintain accurate customer records of all consignments.
Handle all elements of customer service for the assigned customer base.
Develop appropriate relationships with International personnel.
Proactively monitor, suggest, and/or modify inventory to support assigned accounts.