Outside Sales Representative/Sales PRO

Genuine Parts Company•Albuquerque, NM

About The Position

The Sales Pro is a self-motivated, customer-centric representative who promotes the full line of NAPA products and services, wins new customers, closes deals, and sustains customer relationships after the sale. The role focuses on expanding business with new and existing customers and driving growth, sales, and profits for company-owned NAPA Auto Parts stores. The representative works with local store leadership, wholesale customers, and manufacturer representatives to develop sales opportunities, improve product knowledge, and deliver customer solutions. The position also involves engaging customers through NAPA eSales programs, presenting and delivering educational sessions on NAPA products and services, and providing responsive customer service in person or by telephone. The role requires customer-focused selling, communication and presentation skills, accountability, and the ability to meet physical demands that include standing and walking throughout the shift and lifting merchandise up to 60 pounds.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet), using a stool or ladder when necessary.
Stamina to stand and walk for the entire work shift and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.
Ability to communicate proactively, motivate and inspire others, focus on results and customer success, make balanced decisions, and think strategically.
Ability to provide inclusive leadership, develop talent, give ongoing feedback, and build trust across the organization.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.
Leadership experience.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote the full line of NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify specific customer needs and align solutions with NAPA's offerings.
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.