Outside Sales Professional

Genuine Parts Company•Deer Park, WA

About The Position

The Sales Pro is a self-motivated, customer-centric representative who promotes NAPA’s products and services, grows business with new and existing customers, and sustains customer relationships after the sale. The role focuses on developing local sales opportunities, expanding the customer base, and achieving sales and profit growth. It also involves educating customers on NAPA product lines and services and providing strong customer service, including resolving questions, complaints, and problems in person or by telephone.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Demonstrated basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet), using a stool or ladder when necessary; stand and walk for an entire work shift; and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership capabilities, including communicating proactively, motivating and inspiring others, focusing on customer success and outcomes, thinking strategically, developing talent, providing ongoing feedback, and building trust across the organization.
Demonstration of the values serve, perform, influence, respect, innovate, and team.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify customers’ specific needs and align solutions with NAPA’s offerings.
Work with manufacturer representatives to improve program offerings and increase customer knowledge of product lines.
Engage customers through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA products and services.
Maintain customer satisfaction and provide strong customer service, resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, the building, and people.