Outside Sales Professional

Genuine Parts Company•Deer Park, WA

About The Position

The Outside Sales Professional is a self-motivated, customer-centric representative who promotes NAPA Auto Parts products and services, wins new customers, grows business with existing customers, closes deals, and sustains customer relationships after the sale. The role supports growth in sales and profits for company-owned NAPA Auto Parts stores and works with local store leadership and manufacturer representatives to develop customer relationships and improve product knowledge. It also provides customer education and maintains satisfaction through responsive service and problem-solving.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves, reach upper shelves (up to eight feet) using a stool or ladder when necessary, stand and walk throughout the work shift, and lift up to 60 pounds.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales growth plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align solutions with NAPA offerings.
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations about NAPA products and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Communicate proactively, motivate and inspire others, focus on customer success and results, make balanced strategic decisions, and support the development of high-performing teams.
Set expectations, meet commitments, track results, manage accountability, and inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.