Outside Liability Claim Representative

Travelers • Pittsburgh, PA

10d • $67,000 - $110,600 • Remote

About The Position

Travelers is hiring an Outside Liability Claim Representative to manage and investigate low- to moderate-complexity bodily injury and property damage claims, typically for commercial specialty accounts. The role covers claims from first notice of loss through resolution, including customer contact, in-person inspections, coverage determinations, liability evaluations, damage assessments, reserve setting, settlement negotiations, and timely, accurate payments. The position requires professional, empathetic service while working with customers, claimants, attorneys, vendors, and internal stakeholders. The representative may handle low-complexity litigation and may train or coach less experienced claim professionals.

This is a remote-based field position serving insureds and agents in the Pittsburgh, Pennsylvania area. The selected candidate must live in the assigned territory and will receive a company vehicle. Work combines mobile work at residential and commercial locations, work from the employee’s primary residence, and work from the nearest Travelers office. The representative must obtain and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver’s license.
• Bachelor’s degree is listed as an ideal qualification.
• Two years of property damage, bodily injury, or liability claim experience is listed as an ideal qualification.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to communicate clearly and professionally with multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Strong customer service skills and the ability to handle difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Strong understanding of insurance principles and terminology, with the ability to comprehend and analyze policy language.
• Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
• Must reside in the assigned Pittsburgh, Pennsylvania territory.
• Must acquire and maintain relevant insurance license(s) within three months of starting, as applicable.

Nice To Haves

• Bachelor’s degree.
• Two years of property damage, bodily injury, or liability claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, advanced Microsoft Office skills, and enterprise technology platforms.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution, typically involving low- to moderately complex liability claims and commercial specialty accounts.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
• Handle low-complexity litigation when needed.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tools, particularly AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, in compliance with state and Travelers requirements.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) account when the employee makes student loan payments.
• A pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources, including support for caregiving needs.
• Mental health program offering free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED