Auto Liability Claim Representative

Travelers • Hartford, CT

1d • $68,700 - $113,400

About The Position

As a Claim Representative, Auto Liability, you will manage and investigate low- to moderate-complexity bodily injury and/or property damage claims. The role includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within appropriate authority and oversight. You will work with customers, claimants, attorneys, vendors, internal stakeholders, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. You may also train and coach less experienced claim professionals.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Two years of bodily injury claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, advanced Microsoft Office skills, and enterprise technology systems and platforms.
• Excellent verbal and written communication skills and ability to communicate clearly and professionally with multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Exceptional customer service skills, including handling difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, with ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the assigned level of authority.
• Handle typically low- to moderately complex personal and/or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
• Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Use internal resources as appropriate.
• Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; communicate settlements within authority and issue timely, accurate payments.
• Handle low-complexity litigation.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED