Outside Liability Claim Representative

Travelers • Pittsburgh, PA

9d • Remote

About The Position

Travelers is hiring an Outside Liability Claim Representative to manage and investigate low- to moderate-complexity injury and property damage claims. The field position serves insureds and agents in the Pittsburgh, Pennsylvania area, and the selected candidate must reside in the assigned territory. The role includes a company vehicle and is based remotely, with work at residential and commercial locations, from the employee’s primary residence, or from the nearest Travelers office. The position typically serves commercial specialty accounts.

The representative manages claims from first notice of loss through resolution, including customer contact, in-person inspections, coverage determinations, liability evaluation, damage assessment, reserve setting, settlement negotiation, and timely, accurate payments. The role involves regular communication with customers, claimants, attorneys, vendors, internal stakeholders, and other parties, with an emphasis on professionalism, empathy, and efficient service. The representative may also handle low-complexity litigation and provide training and coaching to less experienced claim professionals.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver’s license.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Bachelor’s degree is listed as an ideal qualification.
• Two years of property damage, bodily injury, or liability claim experience is listed as an ideal qualification.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Strong customer service skills and commitment to a positive customer experience, including handling difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Strong understanding of insurance principles and terminology, including the ability to comprehend and analyze policy language.
• Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
• Must reside in the assigned Pittsburgh, Pennsylvania territory.

Nice To Haves

• Bachelor’s degree.
• Two years of property damage, bodily injury, or liability claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Manage an active caseload of injury and property damage claims from first notice of loss through resolution.
• Handle low- to moderately complex liability claims, which may include coverage disputes and contractual indemnity issues.
• Gather and investigate information from relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Use internal resources as appropriate.
• Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority; and issue timely, accurate payments.
• Handle low-complexity litigation as applicable.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting the job to comply with state and Travelers requirements.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED