Outside Appointment Scheduler

Life-Nwpa•Erie, PA

23d

About The Position

One Senior Care is seeking an Outside Appointment Scheduler to coordinate and manage participant appointments for its family of businesses, including LIFE-NWPA, Mountain View PACE, and Buckeye PACE. The role focuses on keeping schedules accurate, communicating clearly with participants and care teams, completing documentation, and following established procedures. The position offers hands-on training, mentorship, and career development in a supportive, organized team environment. This is a full-time, first-shift position. Specific work hours will be established in consultation with the supervisor. The starting wage is $17.00 per hour, increasing to $18.00 per hour after 90 days.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Highly detail-oriented, precise, and consistent in work.
Patient and methodical, with the ability to follow established procedures.
Team-oriented and collaborative, valuing clear communication and reliability.
Able to prioritize multiple tasks while maintaining high accuracy.
CPR and First Aid certification, or willingness to obtain certification after hire; training will be provided.
Successful completion of a background check, physical, drug screening, and TB screening.
Able to move intermittently throughout the workday.
Able to lift, push, pull, or move a minimum of 25 pounds.
Able to assist with participant evacuation when needed.
Must follow proper protocols when encountering environmental challenges in participants’ homes.

Nice To Haves

Experience working with the frail or elderly population.

Responsibilities

Monitor and manage participant appointment requests and schedules.
Notify participants, caregivers, and POAs of scheduled appointments.
Complete authorizations and referral documentation accurately.
Coordinate scheduling, rescheduling, and follow-up for outside appointments, labs, and imaging.
Enter encounters for outside appointments in the medical records system.
Answer phone calls and respond professionally to participant and referral inquiries.
Communicate scheduling updates clearly to healthcare providers and staff.
Participate in team meetings and quality improvement initiatives.
Follow established procedures and ensure work is accurate, consistent, and complete.
Assist with participant evacuation when needed.

Benefits

Nine paid holidays.
PTO starting at 3 weeks plus 1 day per year, accrued from date of hire for full-time employees.
Medical, dental, and vision insurance.
Free life and AD&D insurance plan.
Health Savings and Flexible Spending Accounts.
Short-term disability insurance.
Group voluntary term life insurance for employees, spouses, and dependents.
Paid parental leave.
Tuition reimbursement and paid training opportunities.
Retirement plan with an annual company match.
Mileage reimbursement at the annual IRS rate, as applicable.
Training, mentorship, and career development programs.