Adult Services and Outreach Team Lead (Social Worker/Case Manager)

Avalon Housing • Ann Arbor, MI

4d • Onsite

About The Position

Avalon Housing is a nonprofit supportive housing provider whose mission is to build healthy, safe, and inclusive supportive housing communities as a long-term solution to homelessness. The Adult Services and Outreach Team Lead supervises Support Coordinators serving adult clients in Avalon Housing units, with private landlords, and in Ann Arbor Housing Commission properties. The role also oversees Avalon's FUSE-HUD Bonus Grant and Rapid Rehousing program and works closely with the Property Management Team, the Ann Arbor Housing Commission, and private landlords.

The position provides vision, clinical oversight, and day-to-day operational leadership for the program, including staff supervision and training. It involves community representation, grant and rental-assistance oversight, landlord partnerships, outreach and case-management oversight, crisis intervention, tenant support, and participation in an on-call rotation. The position is based in Ann Arbor, Michigan, and is full-time at 40 hours per week, with some evening and weekend flexibility required. Starting wage is $58,500.

Requirements

• Bachelor's degree required.
• At least two years of experience working with people who are homeless, people with mental illness or chronic health conditions, people with addiction disorders, or similar populations.
• Strong leadership skills and ability to support and motivate staff in a challenging line of work.
• Excellent verbal and written organizational and communication skills.
• Ability to manage data collection and analysis effectively and efficiently, including required paperwork.
• Highly positive and enthusiastic attitude and strong commitment to helping people in need.
• Ability to work effectively with diverse populations in a non-judgmental way.
• Valid driver's license and reliable transportation.
• Ability to sit for long periods, drive a vehicle with passengers, communicate by talking and hearing, lift and carry items weighing up to 25 pounds, and operate computer hardware systems.
• Availability for a 40-hour workweek with some evening and weekend flexibility, and participation in an on-call rotation.

Nice To Haves

• MSW or a relevant master's degree in social or behavioral science or a relevant field.
• Experience using harm reduction and trauma-informed care.

Responsibilities

• Demonstrate commitment to serving people who are difficult to engage in traditional programs, using harm-reduction and trauma-informed-care experience.
• Represent Avalon Housing and provide leadership at community-based housing committees, Continuum of Care, and Coordinated Entry meetings.
• Provide vision, clinical oversight, and day-to-day operational leadership for the program.
• Directly supervise and train the team.
• Oversee FUSE-HUD and Rapid Re-Housing grant programs and coordinate rental-assistance payments in compliance with MSHDA, HUD, and fiduciary guidelines.
• Maintain positive partnerships with private landlords throughout Washtenaw County through prompt communication, tenant mediation, outreach, and engagement.
• Supervise staff and intern provision of ongoing active outreach to tenants and clients.
• Supervise comprehensive tenant assessments and action plans to achieve goals.
• Supervise ongoing client case management, including clinical records and progress notes.
• Collaborate with Property Management to coordinate eviction-prevention efforts.
• Oversee crisis intervention as needed.
• Build community and peer support among tenants, including participation in community programming activities.
• Participate in an on-call rotation and occasional evening and weekend work as necessary.
• Assist tenants with activities of daily living as needed, including transportation, housekeeping, meal preparation, medication, shopping, and laundry.

Benefits

• Three weeks of vacation, additional sick and personal time, and additional paid days off providing at least one paid day off per month.
• Choice of three medical insurance plans, including family coverage options, for full-time employees.
• Dental and vision insurance with no per-payroll premium contribution.
• Life insurance and short-term disability coverage for employees working 16 or more hours per week, with premiums fully covered by Avalon.
• 403(b) retirement plan through Vanguard, available to all employees.
• Life / AD&D / short-term disability plan.
• Employee Assistance and Wellness programs.
• Excellent health insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager