Outreach Specialist

Choice Healthcare Services•San Bernardino, CA

About The Position

The Dental Outreach Specialist supports the Operations and Marketing Departments in promoting CHOICE Healthcare Services regionally to generate leads and grow patient numbers at its dental offices. Reporting to the Outreach Manager, the specialist supports regional marketing activities and community outreach events, represents the company at public events, educates community members about dental care, and helps schedule new patients. The role involves independent work, local travel, and engagement with community members and referral partners. CHOICE Healthcare Services describes itself as the largest provider of pediatric dental care in the Southwest United States and focuses on providing high-quality care to children in its communities. The position pays $20.00–$25.00 per hour based on experience and is eligible for monthly bonuses. It requires travel to communities and events in the assigned region, reliable transportation, a current driver’s license, and proof of auto insurance.

Requirements

High school diploma or equivalent.
Demonstrated experience and success in community outreach.
Community mobilization and/or volunteer recruitment and management experience.
Strong public-speaking experience.
Bilingual proficiency in English and Spanish.
Ability to represent the company in campaigns and initiatives assigned by management.
Ability to provide quality customer service and uphold and demonstrate company values.
Reliable transportation.
Current driver’s license and proof of auto insurance.

Responsibilities

Promote dental practices by engaging potential patients and referral partners in local communities to increase awareness and generate new-patient leads.
Identify regional opportunities to represent the company at public events and through grassroots outreach, under the direction of the Outreach Manager.
Plan, schedule, and deliver community engagement opportunities for targeted demographics and patient segments.
Model the company’s ambassador standards and represent CHOICE Healthcare Services at community events.
Work with regional clinics to identify and engage general practitioners and establish new-patient referral streams.
Build knowledge of underserved community health and dental health issues among target populations in the assigned areas.
Travel to target communities, represent the region at relevant events, and schedule new patients on-site.
Educate families and individuals about pediatric and orthodontic dental care and respond to requests for information about the company, services, and basic dental topics.
Track leads generated through outreach and assess the effectiveness and return of outreach efforts.
Complete projects as requested by management and the team.
Schedule community outreach events and directly engage potential patients to book appointments or gather information for follow-up.
Meet monthly appointment goals set by the Outreach Manager and Outreach Specialist Lead to support operational growth targets.
Engage community partners to schedule and present oral-health content and promotional messages to schools, businesses, and the general public.
Audit assigned offices for compliance with brand guidelines.
Comply with applicable ethical, legal, and regulatory requirements.
Review metrics, update data for monthly marketing reports, review referral-report data, and maintain assigned responsibilities on the Marketing Task List.
Coordinate regional marketing collateral needs and maintain organized marketing inventory.
Collaborate with clinic teams and cross-functional departments on patient retention efforts, including outbound communications about treatment and retention goals.
Prepare and deliver promotional outreach kits and gifts as directed.