Outreach Specialist

Wellbe Senior Medical • Chicago, IL

6d • Remote

About The Position

The Outreach Specialist supports WellBe’s efforts to acquire new patients and explain the value of its services. This role is the first point of contact for prospective and existing patients, helping them understand the care and benefits available to them and supporting their connection to WellBe’s in-home care model. The specialist works with patients by phone, handling inbound and outbound calls to schedule annual and comprehensive wellness visits, make appointment confirmation calls, and assist with rescheduling or cancellations. The role also answers patient questions and provides the in-home care team with information needed to engage patients in their health.

WellBe provides physician-led, advanced-practice clinician-driven geriatric care for frail, poly-chronic older adults, particularly Medicare Advantage patients who may face barriers to accessing care. Care is delivered across the continuum, including in the home, hospital, skilled nursing facility, assisted living, palliative care, and end-of-life care. WellBe’s teams partner with patients’ primary care physicians to provide geriatric medical care and social support in the home and coordinate care across settings.

This is a 100% remote role. Candidates must live within 50 miles of Chicago, Atlanta, Columbus, Cincinnati, Rochester, or Pittsburgh. The stated pay range is $20–$24 per hour, based on experience. No supervisory responsibilities or travel are required. The role involves prolonged sitting and the ability to lift up to 20 pounds. Work schedules are assigned during business hours and may be flexible; employees should be willing to adapt to schedule changes and may need to work beyond scheduled hours to support the WellBe model.

Requirements

• High school diploma or GED equivalent.
• At least three years of outbound call center and/or customer service experience; healthcare experience is preferred, or two years of sales experience, including appointment setting.
• Strong verbal and written communication skills, with a good command of English and the ability to speak clearly on the phone.
• Ability to listen actively, handle objections gracefully, navigate difficult conversations, and understand and address patient needs.
• Commitment to helping people and delivering excellent customer service while resolving member inquiries efficiently.
• Ability to make sound decisions independently while adhering to department and company guidelines and maintaining productivity.
• Ability to solve problems promptly and remain calm, empathetic, and supportive when managing upset or frustrated members.
• Strong multitasking and organizational skills, including the ability to navigate multiple computer systems while engaging with members.
• Proficiency with call center software and related technologies, and accurate data-entry skills.
• Basic proficiency in Microsoft Office Suite, including Word, Excel, and Outlook; basic skills in Google Workspace, Excel, or equivalent applications.
• Ability to organize, take initiative, prioritize, manage time, and follow up with little to no supervision in a rapidly changing environment.
• Ability to work independently and contribute productively as a team member in a fast-paced, dynamic growth environment.
• Willingness to work assigned schedules during business hours, adapt to schedule changes, and potentially work after scheduled hours.
• Ability to lift up to 20 pounds and sit for extended periods while performing work tasks.
• Must live within 50 miles of Chicago, Atlanta, Columbus, Cincinnati, Rochester, or Pittsburgh.

Nice To Haves

• Some college or an associate degree.
• Experience helping patients navigate the complex health system.
• Medicare experience.
• Experience in healthcare or working with Medicare beneficiaries.

Responsibilities

• Make outbound calls and receive inbound calls from prospective and existing patients.
• Explain WellBe’s services and the benefits patients may qualify for.
• Schedule in-home annual and comprehensive wellness visits.
• Make appointment confirmation calls and assist with rescheduling or cancellations.
• Answer patient questions and support their requests related to the in-home visit model.
• Provide the in-home care team with information needed to engage patients in their health.
• Document patient interactions and accurately enter member information.
• Manage multiple computer systems and screens while speaking with patients.
• Follow up on tasks and inquiries, working independently while following company standards and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED