Outreach Specialist

City of New York • New York City, NY

4d

About The Position

The NYC Public Engagement Unit (PEU), within the Department of Social Services, identifies and carries out proactive strategies to connect New Yorkers with City services. Using data analytics, technology, and large-scale outreach, PEU identifies people who may need assistance and helps them navigate and obtain services. The unit works with partner agencies, elected officials, community groups, nonprofit organizations, and service providers across all five boroughs, and participates in citywide events, special projects, and targeted days of action.

The Outreach Specialist engages New Yorkers through in-person and remote outreach, assesses their needs, and informs them about relevant City services and resources. The role provides ongoing case management, primarily focused on housing benefits and services, responds to Tenant Helpline calls, and supports community events, partner outreach, and special projects. The position reports to an assigned supervisor and works either Monday through Friday, 9:00 a.m. to 5:00 p.m., or Tuesday through Saturday, 10:30 a.m. to 6:30 p.m.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

• Engage New Yorkers through door-to-door canvassing, phone calls, and peer-to-peer texting to assess needs and provide information about relevant City services and resources.
• Provide ongoing case management to help New Yorkers access benefits, primarily housing benefits and services.
• Conduct Days of Action and other community events.
• Respond to incoming calls from the Tenant Helpline.
• Maintain ongoing reporting and communication with the assigned supervisor.
• Liaise with community stakeholders, including community-based organizations and agency partners.
• Assist partners with outreach efforts to provide additional resources and information to New Yorkers citywide.
• Assist with special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED