Outreach Specialist

Wellbe Senior Medical • Chicago, IL

9h • $20 - $24 • Remote

About The Position

The Outreach Specialist supports WellBe’s efforts to acquire new patients, explain the value of its services, confirm appointments, reschedule visits, and help patients access its in-home care model. The role is a key first point of contact for prospective and existing patients, helping them understand WellBe and the services for which they may qualify.

The specialist handles inbound and outbound telephone calls to engage patients, schedule annual and comprehensive wellness visits, make appointment reminders, and assist with rescheduled or canceled visits. The role also answers patient questions and provides the in-home care team with information to help engage patients in their health. This is a 100% remote position, with candidates required to live within 50 miles of Chicago, Atlanta, Columbus, Cincinnati, Rochester, or Pittsburgh. No travel or supervisory responsibilities are required.

Requirements

• High school diploma or GED equivalent.
• At least three years of outbound call center and/or customer service experience; healthcare experience is preferred, or two years of sales experience including appointment setting.
• Excellent verbal and written communication skills and a good command of English.
• Ability to listen effectively, handle objections gracefully, navigate difficult conversations, and understand and address patient needs.
• Ability to communicate clearly by phone and speak comfortably with Medicare beneficiaries.
• Strong customer service skills and commitment to resolving member inquiries efficiently.
• Ability to stay calm, empathetic, and supportive when handling upset or frustrated members.
• Strong data-entry skills and ability to navigate multiple computer systems and screens while speaking with members.
• Proficiency with call center software and related technologies.
• Basic proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to organize, take initiative, and follow up with little to no supervision.
• Strong time management, multitasking, prioritization, and organizational skills.
• Ability to think independently and make sound decisions while following company and department guidelines.
• Ability to work independently and productively as part of a team in a fast-paced, changing environment.
• Willingness to work assigned schedules, adapt to schedule changes during business hours, and potentially work beyond scheduled hours to support the WellBe model.
• Candidates must live within 50 miles of Chicago, Atlanta, Columbus, Cincinnati, Rochester, or Pittsburgh.

Nice To Haves

• Some college or an Associate's Degree.
• Experience helping patients navigate the complex healthcare system.
• Medicare experience.

Responsibilities

• Acquire and engage prospective patients through inbound and outbound telephone calls.
• Explain WellBe’s services and the value of its in-home care model.
• Schedule annual and comprehensive wellness visits.
• Make appointment confirmation and reminder calls.
• Assist patients with rescheduling or canceling appointments.
• Answer questions from prospective and existing patients.
• Support the in-home care team by providing information needed to engage patients in their health.
• Document patient interactions and enter member information accurately.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED