Outreach Specialist- All Shifts
About The Position
The Outreach Specialist works with BRC’s Transit Homeless Outreach team to engage people experiencing chronic homelessness in the New York City subway system. The role provides hands-on support and guidance to help individuals connect with housing and services and move toward stability. It is a field-based position in a 24/7 program, with day, evening, and overnight shifts available, and is suited to early-career professionals pursuing social work, public health, or human services. The work is highly active and takes place in transit stations, public spaces, and outdoor environments in all weather. The specialist engages with individuals in crisis or with complex behavioral health needs, including people who may have limited access to hygiene and personal care. The position requires standing, walking, and traveling for extended periods across boroughs.
Requirements
- Associate degree or equivalent experience.
- Strong communication, documentation, and interpersonal skills.
- Ability to build trust and work effectively in the field.
- Valid driver’s license and willingness to travel across boroughs.
- Basic computer skills.
- Comfort working in transit stations, public spaces, and outdoor environments in all weather.
- Comfort engaging individuals in crisis or with complex behavioral health needs and working closely with individuals who may have limited access to hygiene and personal care.
- Ability to stand, walk, and travel for extended periods.
Nice To Haves
- Experience in outreach, social services, or behavioral health.
- Interest in working with individuals experiencing homelessness, mental illness, or substance use.
- Bilingual ability in Spanish, Polish, Russian, Chinese, or Korean.
- Internal candidates, such as Community Technicians with 6+ months of experience, are encouraged to apply.
Responsibilities
- Conduct compassionate, street-based outreach in transit locations.
- Connect clients to housing, medical, mental health, and substance use services.
- Complete brief assessments, provide escorts, and make referrals.
- Document outreach activity and client interactions.
- Work primarily in high-need areas, including end-of-line stations.
- Collaborate with partner agencies and outreach teams.
Benefits
- Medical benefits and paid sick time starting Day One.
- 3+ weeks of vacation, 12 holidays, and personal time.
- 403(b) with employer match.
- Tuition assistance and career advancement opportunities.
- Professional development support.
- CPR/First Aid certification provided.
- Supervision, mentorship, and clear internal growth pathways.
- A mission-driven team committed to staff wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
