All Programs - Outreach Specialist I

Talent Acquisition•Sumter, SC

21h•$25

About The Position

The Outreach Specialist I develops, coordinates, supports, implements, and manages outreach functions and performance for new program start-ups and established programs. The role coordinates with internal and external program stakeholders on processes and procedures to achieve outreach results, and supports energy-efficiency programs in line with defined budgets and energy-savings targets. The position applies sales processes to engage new and existing customers, contractors, and Trade Allies; build relationships; encourage program participation; and move projects toward completion. It also supports outreach planning, market research, event planning, program presentations, progress tracking, and reporting. The role may perform other duties as management deems necessary.

Requirements

Bachelor’s degree or equivalent work experience; a technical school degree combined with demonstrated electric or natural gas utility field experience may be considered.
1–2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
Previous customer service experience.
Results-oriented approach and ability to work in a team and collaborate on continuous improvement.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and Trade Allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to communicate effectively, verbally and in writing, with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel more than 50%.

Responsibilities

Apply fundamental sales processes, procedures, methods, and techniques.
Make outbound calls to new and existing customers to meet assigned energy-saving targets.
Manage field time effectively through customer or Trade Ally visits.
Develop and present program presentations to spur project activity.
Respond to customer and Trade Ally inquiries and concerns by phone, electronically, or in person to move projects toward completion.
Maximize opportunities throughout the process to close a project.
Recruit, train, educate, and cultivate relationships with contractors and customers to encourage effective program marketing.
Maintain knowledge of program best practices and offerings, including features, advantages, and benefits for customers.
Support creation, monitoring, and updating of outreach work plans.
Understand the program’s strategic outreach direction and production levels to deliver established goals.
Complete search-and-discovery work when answers are not clear.
Cold-call potential suppliers and contractors and develop their participation in programs.
Plan and coordinate events and present programs.
Research markets, collect data on businesses, and identify key allies to target on behalf of programs.
Identify barriers to improvement and report information to the Program Manager and Outreach Manager.
Prepare weekly and monthly project-based activity reports and track progress toward program goals.
Assist with implementing energy-efficiency programs in a flexible capacity according to defined budgets and energy-saving targets.
Work effectively with team members who are not outreach-oriented.
Contribute ideas respectfully, recognizing differences in experience and knowledge, and take direction from other team members.
Act honestly and professionally and keep commitments.