Outreach Specialist - Support Services for Veteran Families, Multiple Counties - Full-Time
About The Position
Answers veterans’ support line and conducts outreach for homeless and at-risk veterans. This role involves answering the support line to conduct screening and provide advocacy and referrals to community resources for veterans in need. The specialist will travel to community locations where homeless and at-risk veterans congregate to ensure effective local outreach. They will also conduct program screening over phone or in-person with veteran households to assist in determining program eligibility, document and record coordination meetings, and coordinate with veteran program staff to facilitate program placement. This position works closely with the case management team to ensure seamless service delivery and actively participates in regular SSVF Coordinating Team meetings for program consistency, monitoring, and effectiveness. Crisis intervention is provided as appropriate, and the specialist will participate in community-wide events promoting services for veterans. Compliance with agency policies and procedures, COA regulations, federal and state requirements, and education/certification/registry requirements is expected.
Requirements
- High School Diploma or equivalent required
- Demonstrated organizational, interpersonal, and communication skills.
- Willingness to learn and apply best practice models as appropriate.
- Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).
- Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability and reliable transportation.
Nice To Haves
- college coursework preferred
- Experience with the issues of homelessness, domestic violence, chemical dependency, mental health preferred.
- Experience working with veterans preferred.
Responsibilities
- Answers support line to conduct screening and provide advocacy and referrals to community resources for veterans in need.
- Travels to community locations where homeless and at-risk veterans congregate to ensure effective local outreach.
- Conducts program screening over phone or in-person with veteran households to assist in determining program eligibility.
- Documents and records coordination meetings and provide outreach.
- Coordinates with veteran program staff to facilitate program placement.
- Works closely with the case management team to ensure seamless service delivery from outreach to program participation.
- Actively participates in regular SSVF Coordinating Team meetings for the purpose of program consistency, monitoring and effectiveness.
- Provides crisis intervention as appropriate.
- Participate in community-wide events promoting services for veterans.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and education/certification/registry requirements.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
