Outreach Manager — Substance Use Disorder (Florida)

You Are Accountable•Ft. Lauderdale, FL

5d•Hybrid

About The Position

Accountable is a virtual substance use recovery and sobriety support program that matches members with certified peer recovery coaches. The program is supported by daily breathalyzer monitoring, remote drug testing, and virtual recovery groups. It serves as a step-down from treatment, an alongside clinical program support, or as a first step for individuals seeking a different relationship with alcohol. Founded by individuals in recovery, Accountable has served over 10,000 members and is expanding its coverage across payer segments.

Requirements

Based in Florida with a valid driver's license and reliable transportation.
5+ years of business development or outreach in behavioral health, addiction treatment, post-acute, or healthcare services.
Understanding of a discharge planner's daily activities.
Experience managing or formally mentoring field outreach or sales staff, and holding them accountable to performance metrics.
Established referral relationships in Florida's behavioral health community, or demonstrated ability to build them rapidly.
Experience generating referral demand for services paid through various channels, including private pay.
Understanding of the financial conversation differences between private pay and covered services.
Disciplined approach to CRM and pipeline hygiene for oneself and direct reports.
Comfortable interacting with diverse stakeholders, including treatment center CEOs, hospital social workers, and concerned parents.

Nice To Haves

Experience in the South Florida treatment corridor or another dense recovery market.
Experience opening a new territory from scratch and ability to discuss ramp specifics.
Personal or family recovery experience.

Responsibilities

Run referral growth for Florida.
Lead a team of field Outreach Coordinators, each working a defined territory.
Carry a personal book of the state's most strategic referral accounts.
Own the Florida referral number and report monthly to the Director by territory and channel.
Ramp every coordinator to a defined productivity standard, and coach or exit where the standard isn't met.
Carry a personal book of strategic accounts: multi-site treatment groups, health systems, drug courts, and the state's highest-value referral relationships.
Be in the field 3–4 days a week for joint calls with coordinators, key account meetings, in-services, and relevant conferences and community events.
Adapt the national playbook to Florida, considering the treatment-provider map, county referral patterns, and differences between major markets.
Keep CRM data clean across the team and own data quality for the state's territory dashboards.
Work within Accountable's compliance standards to ensure compliant sales operations across the team.
Feed market intelligence to the Director and the payor sales team regarding competitor moves, partner needs, and plan-level opportunities surfaced in the field.