Outreach Manager — Substance Use Disorder (Florida)

You Are Accountable•Fort Lauderdale, FL

5d•$90,000 - $115,000•Hybrid

About The Position

Accountable is a virtual substance use recovery and sobriety support program that matches members with certified peer recovery coaches. The program includes daily breathalyzer monitoring, remote drug testing, and recovery groups. It serves as a step-down from treatment, an alongside support for other programs, or a first step for individuals seeking a different relationship with substances. Founded by individuals in recovery, Accountable has served over 10,000 members and is expanding its coverage across payer segments.

Requirements

Based in Florida with a valid driver's license and reliable transportation.
5+ years of business development or outreach experience in behavioral health, addiction treatment, post-acute care, or healthcare services.
Experience managing or formally mentoring field outreach or sales staff, and holding them accountable to numbers.
Established referral relationships in Florida's behavioral health community, or a demonstrated ability to build them quickly.
Understanding of Florida's diverse regional referral cultures (Panhandle, Miami-Dade, treatment corridor, Gulf Coast, North Florida).
Experience generating referral demand for services paid through various channels, including private pay.
Discipline in CRM and pipeline hygiene for self and managed team.
Comfortable managing a hybrid remote and in-person work rhythm.
Ability to present effectively in various settings (in-services, panels, conference talks).
Ability to receive and give feedback constructively.
Comfortable interacting with diverse stakeholders (treatment center CEOs, hospital social workers, parents).
Understanding of what a discharge planner's day looks like.

Nice To Haves

Experience in the South Florida treatment corridor or another dense recovery market.
Experience opening a new territory from scratch.
Personal or family recovery experience.

Responsibilities

Run referral growth for Florida, managing a team of field Territory Managers and carrying a book of strategic referral accounts.
Own the Florida referral number and report monthly to the Director.
Act as a player-coach, mentoring Territory Managers against KPIs, planning team trainings, and managing performance.
Carry a personal book of strategic accounts including multi-site treatment groups, health systems, drug courts, and high-value referral relationships.
Spend 3-4 days a week in the field for joint calls, key account meetings, and in-services.
Own the state's events calendar, identifying trade conferences and regional gatherings, securing speaking slots, and presenting.
Adapt the national playbook to Florida's specific market, including treatment-provider maps, county referral patterns, and major market differences.
Ensure CRM data quality for the state's territory dashboards.
Operate within Accountable’s compliance standards for sales operations.
Set an ethical tone, ensuring no referral fees, per-head arrangements, or patient brokering.
Synthesize field trends, competitor activities, and recommend strategies to leadership.
Hand off plan-level opportunities to the payor sales team.
Take over and complete Territory Manager hiring, making final decisions on team members.
Pressure-test and finalize the Florida territory model with the Director, including hub markets, drive-time territories, and account universes.
Set the operating cadence for the team in the CRM, including activity standards, pipeline hygiene, and weekly review rhythms.
Shadow the enrollment and coaching workflow end-to-end to understand the member journey.