Outreach Manager — Substance Use Disorder (Pennsylvania)

You Are Accountable•Philadelphia, PA

4d•Hybrid

About The Position

Accountable is a virtual substance use recovery and sobriety support program that matches members with certified peer recovery coaches. The program is supported by daily breathalyzer monitoring, remote drug testing, and recovery groups. It serves as a step-down from treatment, an ancillary support alongside other programs, or as a first step for individuals seeking a different relationship with alcohol. Founded by people in recovery, Accountable has served over 10,000 members and is expanding its coverage across payer segments. This role is responsible for driving referral growth in Pennsylvania, a state with a significant treatment infrastructure and an older population. The Outreach Manager will lead a team of field Territory Managers, manage key referral accounts, and be responsible for the state's referral numbers. The company is in a growth stage, building its field organization and offering significant ownership opportunities.

Requirements

Based in Pennsylvania with a valid driver's license and reliable transportation.
5+ years of business development or outreach experience in behavioral health, addiction treatment, post-acute, or healthcare services.
Understanding of a discharge planner's daily activities.
Experience managing or formally mentoring field outreach or sales staff.
Proven track record of holding individuals accountable to performance numbers.
Established referral relationships in Pennsylvania's behavioral health community, or demonstrated ability to build them quickly.
Understanding of Pennsylvania as a multi-state market with distinct regional dynamics (Philadelphia, Pittsburgh, Northeast, Central PA).
Experience generating referral demand for services paid through various channels, including private pay.
Discipline in CRM and pipeline hygiene for self and managed team.
Comfort managing a hybrid work model (remote operations and in-person field days).
Ability and comfort presenting in various settings (in-services, panels, conference talks).
Ability to receive feedback well and provide it constructively.
Ability to think about the company's overall success, not just the state's performance.
Comfort interacting with diverse stakeholders including treatment center CEOs, hospital social workers, and parents.
Commitment to ethical sales practices and compliance standards.

Nice To Haves

Experience in the Philadelphia or Pittsburgh metro treatment markets, or another dense recovery market.
Experience opening a new territory from scratch and ability to discuss ramp specifics.
Personal or family recovery experience.

Responsibilities

Run referral growth for Pennsylvania.
Lead a team of field Territory Managers.
Carry a book of the state's most strategic referral accounts.
Own the Pennsylvania referral number.
Report monthly to the Director by territory and channel.
Coach every territory manager against their KPIs.
Plan and run team trainings.
Manage individuals who are not meeting performance expectations out of the company with respect.
Carry a personal book of strategic accounts including multi-site treatment groups, health systems, drug courts, and high-value referral relationships.
Be in the field 3-4 days a week for joint calls, key account meetings, and in-services.
Own the state's events calendar, identifying relevant trade conferences and regional gatherings, securing speaking slots, and presenting.
Adapt the national playbook to Pennsylvania's specific market dynamics, including the treatment-provider map, county referral patterns, and major market differences.
Keep CRM data clean across the team and own data quality for the state's territory dashboards.
Ensure compliant sales operations across the team and set an ethical tone, avoiding referral fees, per-head arrangements, or patient brokering.
Synthesize field trends, competitor activities, and market shifts, reporting findings and recommendations up to leadership.
Hand off plan-level opportunities surfaced by the team to the payor sales team.