Outreach Manager — Substance Use Disorder (Washington)

You Are Accountable•Seattle, WA

4d•Hybrid

About The Position

Accountable is a new kind of support for substance use recovery and sobriety. Every member is matched with a certified peer recovery coach who has been through recovery themselves, supported by daily breathalyzer monitoring, remote drug testing, and recovery groups, all delivered virtually. People come to us in different ways. For some it's the step down after treatment, when structure falls away and relapse risk peaks. For others it's ancillary support that runs alongside a clinical program, therapy, or 12-step work. And for a growing number it's the first step: they want a different relationship with alcohol and need structure and someone in their corner to build it. The company was founded by people in recovery. More than 10,000 members have come through the program, and coverage is expanding across every payer segment. This role will run referral growth for Washington, one of our growth states, where the need for recovery support has grown faster than the infrastructure to meet it. You'll lead a team of field Territory Managers, each working a defined territory, while carrying your own book of the state's most strategic referral accounts. We're building this in real time: territory manager hiring is underway, the territory model is drafted, and our CRM is live. You'll inherit some of that mid-stream, own the rest, and answer for the state's number. To be clear about scope: a dedicated payor sales team owns insurance contracting. Your team owns referral demand — the treatment centers, clinicians, discharge planners, and community partners who send people to us. Accountable is a growth-stage company: more than 10,000 members behind us, coverage expanding across payer segments, and a field organization being built right now. That means real ownership — you'll build things that don't exist yet, and your results will be visible. People who perform get more scope, more territory, and more responsibility quickly. We work with urgency because the people who count on us can't wait, and we hold a high bar because the work deserves it.

Requirements

Based in Washington with a valid driver's license and reliable transportation.
5+ years of business development or outreach in behavioral health, addiction treatment, post-acute, or healthcare services.
Understanding of a discharge planner's day.
Experience managing or formally mentoring field outreach or sales staff.
Experience holding people accountable to a number.
Real referral relationships in Washington's behavioral health community, or ability to demonstrate rapid relationship building.
Understanding of regional differences within Washington state (Puget Sound, Eastern Washington, Southwest Washington).
Experience generating referral demand for services paid through different channels, including private pay.
Disciplined about CRM and pipeline hygiene for self and team.
Comfortable managing hybrid work environments (remote operations and in-person field days).
Able and comfortable presenting (in-services, panels, conference talks).
Ability to take feedback well and give it without drama.
Ability to think about how the whole company wins, not just the state.
Comfortable interacting with diverse stakeholders (treatment center CEOs, hospital social workers, parents).

Nice To Haves

Experience in the Puget Sound behavioral health market.
Experience building referral relationships through health systems, counties, and courts.
Experience opening a new territory from zero and ability to discuss ramp specifics.
Personal or family recovery experience.

Responsibilities

Run referral growth for Washington state.
Lead a team of field Territory Managers.
Carry a book of the state's most strategic referral accounts.
Own the Washington referral number and report monthly to the Director.
Coach every territory manager against their KPIs, plan and run team trainings.
Manage out individuals who are not meeting expectations with respect.
Carry a personal book of strategic accounts: multi-site treatment groups, health systems, drug courts, and the state's highest-value referral relationships.
Be in the field 3–4 days a week for joint calls, key account meetings, and in-services.
Own the state's events calendar: find trade conferences and regional gatherings, secure speaking slots, and present.
Adapt the national playbook to Washington's specific market dynamics.
Keep CRM data clean across the team and own data quality for state territory dashboards.
Ensure compliant sales operations across the team and set the ethical tone.
Synthesize field trends and report up recommendations.
Hand plan-level opportunities surfaced by the team to the payor sales team.