Multi-Family - Outreach Manager I

Franklin Energy•Greenville, SC

12d

About The Position

The Outreach Manager I manages and leads a team of Energy Advisors, Outreach Specialists, and Energy Engineers assigned to an energy efficiency program. The position also provides energy advice and coordination services to customers, identifies energy efficiency opportunities, and introduces applicable prescriptive and custom incentive measures. The role develops and adjusts outreach plans with the Program Manager, coordinates outreach with the Client Marketing team, prime contractors, and utility client, and promotes the program to customers and trade allies. It works with building owners and property managers to support participation in energy efficiency programs, documents on-site opportunities, and follows up with customers. The position discusses technical aspects of energy-consuming equipment and uses spreadsheets and databases to assess energy savings and manage projects, collaborating with Energy Engineers as needed. The posting also assigns responsibility for accounting department functions, including general ledger, accounts payable, accounts receivable, inventory, and payroll. The employee is expected to represent the company professionally, collaborate with the team, and support continuous operational improvement.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience. A technical school degree combined with demonstrated electric or gas utility field experience may be considered.
3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
Previous experience managing staff who perform proactive customer outreach activities.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for entering information into tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 40%.

Responsibilities

Manage and lead team members, including day-to-day activities, team goals and objectives, program goal attainment, and customer service issue resolution.
Develop an outreach plan with the Program Manager to target key market segments and maximize efficiency goal attainment; adjust the plan as market conditions change.
Coordinate outreach activities with the Client Marketing team, prime contractors, and the utility client.
Promote the energy efficiency program to customers and trade allies in the assigned territory.
Work with building owners and property managers to provide energy efficiency advice and help them participate in energy efficiency programs.
Identify and document on-site energy efficiency opportunities and provide customer follow-up as needed.
Perform accounting department functions, including general ledger, accounts payable, accounts receivable, inventory, and payroll.
Discuss technical elements of energy-consuming equipment, including lighting, HVAC, hot water systems, building and pipe insulation, and industrial processes.
Enter data into spreadsheets and databases to determine energy savings and manage current projects; collaborate with Energy Engineers as required.
Maintain a professional appearance, work collaboratively in a team atmosphere, and contribute to continuous improvement of operations.