Multi-Family - Outreach Manager I
About The Position
The Outreach Manager I provides management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers assigned to an energy efficiency program. The role also provides energy advice and coordination services to customers, identifies energy-efficiency opportunities, and introduces relevant prescriptive and custom incentive measures. The manager works with the Program Manager to develop and adjust outreach plans, coordinates activities with marketing teams, contractors, and utility clients, and promotes the program to customers and trade allies. The position advises building owners and property managers, documents on-site efficiency opportunities, discusses technical aspects of energy-consuming equipment, and uses spreadsheets and databases to track projects and determine energy savings. The posting also assigns accounting department functions—including general ledger, accounts payable and receivable, inventory, and payroll—to this role.
Requirements
- Bachelor’s degree from an accredited college or university, or equivalent experience; a technical school degree combined with demonstrated electric or gas utility field experience may also be considered.
- 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
- Previous experience managing staff who perform proactive customer outreach.
- Strong customer service and communication skills.
- Ability to handle a wide variety of work in a fast-paced environment.
- Detail-oriented, organized, self-starting, and able to prioritize workload.
- Ability to identify and resolve project application issues with customers and trade allies.
- Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
- Strong data-entry skills for tracking systems and databases.
- Ability to communicate effectively verbally and in writing with customers, clients, and employees.
- Ability to analyze and interpret data and solve practical problems.
- Knowledge of mathematical concepts such as fractions, percentages, and ratios.
- Commitment to diversity and inclusion.
- Reliable transportation.
- Valid driver’s license.
- Willingness to travel up to 40%.
Responsibilities
- Manage and lead team members, including day-to-day activities, team goals and objectives, program goal attainment, and resolution of customer service issues.
- Develop an outreach plan with the Program Manager to target key market segments and maximize efficiency goal attainment; adjust the plan as market conditions change.
- Coordinate outreach activities with the Client Marketing team, prime contractors, and the utility client.
- Promote the energy-efficiency program to customers and trade allies in the assigned territory.
- Advise building owners and property managers and assist them with participating in energy-efficiency programs.
- Identify and document on-site energy-efficiency opportunities and provide customer follow-up as required.
- Perform accounting department functions, including general ledger, accounts payable, accounts receivable, inventory, and payroll.
- Discuss technical elements of energy-consuming equipment, including lighting, HVAC, hot water systems, building and pipe insulation, and industrial processes.
- Enter information into spreadsheets and databases to determine energy savings and manage current projects, collaborating with Energy Engineers as required.
- Maintain a professional appearance appropriate for a company representative.
- Collaborate with the team on continuous improvement of operations.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
