Outreach Executive

CVS Health • Pontiac, MI

17h

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health and encourage them to become patients. The role works closely with the Regional Director of Growth and Community Relationship Manager to drive new patient growth in an assigned territory. This includes generating leads through events and community outreach, prospecting and nurturing prospective patients, maintaining relationships, recording sales activity, and helping address questions or concerns.

Requirements

• Ability to quickly connect with and influence the right people.
• Comfort navigating external barriers to create a positive experience.
• Ability to manage multiple priorities simultaneously.
• Ability to contribute as a team player to the overall effectiveness of the team.
• US work authorization.

Nice To Haves

• Sales and/or healthcare experience.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.

Responsibilities

• Generate leads by engaging the Medicare senior community through event execution and local community outreach.
• Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
• Prospect and cold call assigned prospects and new leads, including leads from digital channels or other Outreach Executives.
• Nurture prospective patients and pursue new patient leads through email, phone, and networking.
• Collaborate with the Community Relationship Manager and other Outreach Executives to generate leads among local community members and insurance agents.
• Maintain consistent touchpoints with prospects to support new patient growth in the assigned territory.
• Capture and record customer information and sales activity in the CRM and other business systems.
• Serve as a point of contact for clinical or center teams with questions about patients.
• Work with prospects to understand and resolve concerns or complaints, or direct them to another Oak Street Health employee.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues' physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed