Outreach Executive

CVS Health•Pontiac, MI

2d•$19 - $35

About The Position

The Outreach Executive (OE) develops relationships with community members to engage Medicare seniors with Oak Street Health and encourage them to become patients. Working closely with the Regional Director of Growth and Community Relationship Manager, the OE helps drive new-patient growth within an assigned territory. The role involves generating and nurturing leads through community events, outreach, phone, email, networking, and other assigned channels; maintaining prospect relationships and recording sales activity; and serving as a point of contact for clinical or center staff with questions about patients. The OE also helps address prospect and patient concerns by understanding them or directing them to another Oak Street Health employee.

Requirements

Ability to quickly connect with and influence the right people.
Comfort navigating external barriers to create a positive experience.
Ability to manage multiple priorities simultaneously.
Ability to contribute as a team player to the overall effectiveness of the team.
US work authorization.

Nice To Haves

Sales and/or healthcare experience.
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.

Responsibilities

Generate leads by engaging Medicare seniors through events and local community outreach.
Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
Nurture prospective patients and seek new patients through email, phone, and networking.
Collaborate with the Community Relationship Manager and other Outreach Executives to generate leads among local community members and Insurance Agents.
Maintain consistent contact with prospects to support new-patient growth in the assigned territory.
Capture and record customer information and sales activity in the CRM and other business systems.
Act as a point of contact for clinical and center teams with questions about patients.
Work with prospects to understand and resolve concerns or complaints, or direct them to another Oak Street Health employee.
Perform other duties as assigned.