Outreach Executive 1

CVS Health • Colorado Springs, CO

2d • $19 - $35

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health and encourage them to become patients. The role works closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth in an assigned territory.

The position includes generating and nurturing leads through community events, local outreach, prospecting, cold calling, email, phone, and networking. Outreach Executives maintain knowledge of internal sales systems and marketing programs by attending scheduled meetings and collaborate with colleagues to drive lead generation among community members and insurance agents.

The role also involves maintaining consistent contact with prospects, recording customer information and sales activity in CRM and other business systems, serving as a contact for clinical or center staff with patient questions, and helping resolve concerns or complaints by understanding the issue or directing the person to another Oak Street Health employee. Other duties may be assigned.

Requirements

• Ability to quickly connect with and influence the right people.
• Comfort navigating external barriers to create a positive experience.
• Ability to manage multiple priorities simultaneously.
• Ability to contribute as a team player to the overall effectiveness of the team.
• US work authorization.

Nice To Haves

• Sales and/or healthcare experience.
• Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.

Responsibilities

• Generate leads by engaging Medicare seniors through event execution and local community outreach.
• Attend scheduled meetings to learn about updates to services, workstreams, initiatives, internal sales systems, and marketing programs.
• Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
• Nurture prospective patients and seek new patients through email, phone, and networking.
• Collaborate with Community Relationship Managers, other Outreach Executives, Outreach Managers, and Outreach Directors to drive lead generation among local community members and insurance agents.
• Maintain consistent touchpoints with prospects to support new patient growth in the assigned territory.
• Capture and record customer information and sales activity in the CRM system and other business systems.
• Act as a point of contact for clinical and center teams with questions about patients.
• Address concerns and complaints from new prospects and patients by understanding their concerns or directing them to another Oak Street Health employee.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues' physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed