Outreach Executive

CVS Health • New York, NY

8d • $19 - $42

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health and encourage them to become patients. Working closely with Outreach Managers, Outreach Directors, and Community Relationship Managers, the role supports local new-patient growth within an assigned territory. The position involves community outreach and event execution, lead generation, prospecting, sales follow-up, relationship management, and recording activity in CRM and other business systems.

Requirements

• Ability to quickly connect with and influence the right people.
• Comfort navigating external barriers to create a positive experience.
• Ability to manage multiple priorities simultaneously.
• Ability to contribute as a team player to the overall effectiveness of the team.
• US work authorization.

Nice To Haves

• Sales and/or healthcare experience.
• Fluency in Spanish, Polish, Russian, or another language spoken in the communities served, where necessary.

Responsibilities

• Generate leads by engaging Medicare seniors through events and local community outreach.
• Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
• Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
• Nurture prospective patients and identify new prospects through email, phone, and networking.
• Collaborate with Community Relationship Managers, other Outreach Executives, Outreach Managers, and Outreach Directors to generate leads among local community members and Insurance Agents.
• Maintain consistent touchpoints with prospects to support new-patient growth in the assigned territory.
• Capture and record customer information and sales activity in the CRM system and other business systems.
• Serve as a point of contact for the clinical or center team when staff have questions about a patient.
• Address concerns and complaints from prospects and patients by understanding their concerns or directing them to another Oak Street Health employee.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed