Outreach & Enrollment Specialist

Renalogic • Dallas, TX

2d • Remote

About The Position

Renalogic is dedicated to helping clients manage the human and financial costs of chronic kidney disease. The Outreach & Enrollment Specialist develops and uses in-depth knowledge of Renalogic programs to support member outreach, engagement, and enrollment. The role engages eligible health plan members in clinical programs that provide no-cost health education, coaching, support, and advocacy to people with or at risk of kidney disease. The position works remotely and collaborates with operational business units while meeting enrollment and call-volume goals and following company policies, regulatory guidelines, and HIPAA requirements.

Requirements

• At least 1 year of outbound call and/or enrollment experience.
• At least 1 year of experience selling a program or product to a consumer.
• Remote work experience.
• Excellent customer service and interpersonal skills, including the ability to convey empathy when necessary.
• Ability to adjust schedule at times; some evening and weekend hours can help accommodate member schedules and increase enrollment chances.
• Ability and willingness to travel multiple times a year, including overnight stays for corporate gatherings, conferences, and health fairs.
• Ability to attend and engage professionally in video meetings with employees, clients, and members.
• Strong technological skills, including effective and efficient use of computers, peripheral equipment, applications, and systems such as Microsoft products.
• Autonomous self-starter comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Excellent written and oral communication skills.
• Ability to overcome obstacles with a “yes if...” approach.
• Ability to balance competing deadlines while maintaining focus on the bigger picture.
• Reliable internet and power, and a designated work area with minimal interruptions.
• Must be legally authorized to work in the United States without sponsorship.
• Must successfully pass a background and reference check before starting.

Nice To Haves

• Clinical or health care experience and knowledge.

Responsibilities

• Make calls and conduct outreach to describe the benefits of Renalogic programs.
• Engage eligible health plan members and enroll them in Renalogic clinical programs.
• Meet call-volume and enrollment requirements, and proactively assess and revise outreach approaches as needed or directed.
• Use multiple communication methods, including phone, text, and secure online chat.
• Determine member eligibility and complete enrollment and disenrollment processes in compliance with applicable requirements.
• Partner with operational business units to support departmental and company objectives.
• Obtain missing information, such as phone numbers, to complete enrollment questionnaires and document important information.
• Contact provider offices to obtain information such as fax numbers and request medical records.
• Anticipate workflow needs based on established processes, policies, and procedures.
• Document outreach efforts to promote departmental transparency and comply with HIPAA.
• Document health data, identify potential cost-containment opportunities, and refer high-risk situations or changes in status to Health Coaches and/or Care Managers.
• Communicate needs and challenges and provide feedback to peers and the Coach as needed.
• Complete claims and pre-certification reviews as needed.

Benefits

• Market-competitive salary and company stock options.
• Potential annual merit increases and bonuses contingent on company fiscal performance.
• Generous time off and paid holidays.
• Partially paid leave for qualifying family or medical reasons once employment eligibility is met.
• Comprehensive health benefits plan with a portion of premiums covered by the company, including medical, dental, vision, life insurance, short-term disability, long-term disability, critical illness, accident, hospital indemnity, identity theft, and pet insurance.
• 401(k) with up to 4% employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed