TEMP - Outreach Enrollment Specialist

Child and Family Guidance Center | CFGC•Los Angeles, CA

7d•$24 - $25•Onsite

About The Position

Child and Family Guidance Center (CFGC) is hiring a full-time, one-year temporary Outreach and Enrollment Specialist for its Community Family Center. The role supports day-to-day CHOEUR program activities, including the Kaiser Community Health Program, and reports directly to the Outreach Manager/Supervisor. The specialist conducts health insurance enrollment, retention, and utilization outreach for CFGC clients and community members in the San Fernando Valley, at agency sites, schools, and other community locations. The position is fully on-site and requires English-Spanish bilingual communication. The posted schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with a one-hour meal period; the schedule may change based on center needs, and some evening and weekend work is required. Starting pay is $24–$25 per hour, commensurate with experience.

Requirements

Bilingual in English and Spanish; able to read, write, and speak both languages.
Ability to prioritize and plan work activities and use time effectively.
Ability to communicate clearly and effectively, orally and in writing.
Good attendance and punctuality, including being on time for work, meetings, and appointments.
Computer proficiency.
Ability to work with little or no supervision and meet stringent deadlines.

Nice To Haves

Some college preferred.

Responsibilities

Conduct health insurance enrollment, retention, and utilization efforts for CFGC clients and community members in the San Fernando Valley, including at agency sites, schools, and other community locations.
Attend required trainings for Outreach programs, CFGC EHR (AXIOM), the Kaiser Community Health Program (KCHP), “We Have Got You Covered,” the CHOI database system, and other CFGC Outreach programs.
Maintain records of community contacts, applications, and other completed outreach activities.
Use and maintain the CHOI database for enrolled families.
Contact families and follow up at least three times to verify enrollment.
Troubleshoot the enrollment process and help remove barriers families encounter during applications.
Establish a friendly, cooperative rapport with community members and residents.
Conduct outreach and enrollment efforts in English and Spanish.
Assist the Community Outreach Manager and program staff with community outreach and events.
Use and document CFGC EHR activities related to agency clients’ outreach, enrollment, and retention.
Participate in retention and redetermination efforts.