TEMP - Outreach Enrollment Specialist

CFGC Career•Northridge, CA

6d•Onsite

About The Position

Child and Family Guidance Center (CFGC) is seeking a full-time, temporary Outreach and Enrollment Specialist for its Community Family Center. The role supports the day-to-day functioning of CHOEUR program activities, including the Kaiser Community Health Program, and focuses on health insurance enrollment, retention, and utilization for CFGC clients and community members in the San Fernando Valley. Outreach takes place at agency sites, schools, and other community locations. The position is fully on-site and is a one-year temporary assignment. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with a one-hour meal period; hours may change based on the Center’s needs. Some weekend and evening work is required. The position reports directly to the Outreach Manager/Supervisor. Starting pay is $24 to $25 per hour, commensurate with experience.

Requirements

Bilingual in English and Spanish; must be able to read, write, and speak both languages.
Ability to prioritize and plan work activities and use time effectively.
Ability to communicate clearly and concisely, orally and in writing.
Good attendance record and consistent punctuality for work, meetings, and appointments.
Computer proficiency.
Ability to work with little or no supervision and meet stringent deadlines.

Nice To Haves

Some college preferred.

Responsibilities

Conduct health insurance enrollment, retention, and utilization outreach for CFGC clients and community members in the San Fernando Valley.
Attend required trainings for Outreach programs, CFGC EHR (AXIOM), Kaiser Community Health Program (KCHP), “We have got you covered,” the CHOI database system, and other CFGC Outreach programs.
Maintain records of community contacts, applications, and other outreach activities completed.
Use and maintain the CHOI database for enrolled families.
Contact and follow up with families at least three times to verify enrollment.
Troubleshoot the enrollment process and help remove barriers families encounter during applications.
Establish a friendly, cooperative rapport with community members and residents.
Conduct outreach and enrollment efforts in English and Spanish.
Assist the Community Outreach Manager and program staff with community outreach and events.
Use and document outreach, enrollment, and retention activities for agency clients in CFGC’s electronic health record.
Participate in retention and redetermination efforts.