TEMP - Outreach Enrollment Specialist

CFGC Career•Northridge, CA

7d•Onsite

About The Position

Child and Family Guidance Center (CFGC) is a community mental health and social services provider serving the San Fernando and Antelope Valleys. The Outreach and Enrollment Specialist supports day-to-day activities for the Community Family Center’s CHOEUR program, including the Kaiser Community Health Program. The role conducts health insurance enrollment, retention, and utilization efforts for CFGC clients and community members in the San Fernando Valley at agency sites, schools, and other community locations. It is a full-time, eight-month temporary assignment that is fully on-site. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with a one-hour meal period; hours may change based on center needs, and some evenings and weekends are required. Starting pay is $24 to $25 per hour, commensurate with experience.

Requirements

Bilingual in English and Spanish; able to read, write, and speak both languages.
Ability to prioritize and plan work activities and use time effectively.
Ability to communicate clearly and concisely, both orally and in writing.
Good attendance and punctuality.
Computer proficiency.
Ability to work with little or no supervision and meet stringent deadlines.

Nice To Haves

Some college.

Responsibilities

Conduct health insurance enrollment, retention, and utilization efforts for CFGC clients and community members in the San Fernando Valley.
Attend required training for outreach programs, CFGC’s AXIOM electronic health record, the Kaiser Community Health Program, “We Have Got You Covered,” the CHOI database, and other CFGC outreach programs.
Maintain records of community contacts, applications, and other outreach activities.
Use and maintain the CHOI database for enrolled families.
Contact families and follow up at least three times to verify enrollment.
Troubleshoot the enrollment process and help remove barriers families encounter during applications.
Build friendly, cooperative rapport with community members and residents.
Conduct outreach and enrollment in English and Spanish.
Assist the Community Outreach Manager and program staff with community outreach and events.
Use and document CFGC electronic health records for agency clients’ outreach, enrollment, and retention activities.
Participate in retention and redetermination efforts.

Benefits

Educational assistance reimbursement.
Training and learning opportunities.
Supportive, friendly work environment.
Work-life balance and flexible time-off policies.
Committees and workgroups focused on workplace culture.
Medical, dental, vision, and life insurance.
Identity theft protection.
Tickets at Work discount services.
Pet insurance.
Employees in this role may be eligible for the Public Service Loan Forgiveness program.