TEMP - Outreach Enrollment Specialist

Child and Family Guidance Center | CFGC • Los Angeles, CA

7d • $24 - $25 • Onsite

About The Position

Child and Family Guidance Center (CFGC) is seeking a full-time, temporary Outreach and Enrollment Specialist for its Community Family Center. The position supports day-to-day CHOEUR program activities, including the Kaiser Community Health Program, and reports directly to the Outreach Manager/Supervisor. The role conducts health insurance enrollment, retention, and utilization efforts for CFGC clients and community members in the San Fernando Valley, at agency sites, schools, and other community locations. The position is fully on-site and is an eight-month temporary assignment. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with a one-hour meal period; hours may change based on center needs. Some weekend and evening work is required. Starting pay is $24 to $25 per hour, commensurate with experience.

Requirements

• Bilingual in English and Spanish; must be able to read, write, and speak both languages.
• Ability to prioritize and plan work activities and use time effectively.
• Ability to communicate clearly, concisely, and effectively in oral and written form.
• Good attendance and punctuality, including being on time for work, meetings, and appointments.
• Computer proficiency.
• Ability to work with little or no supervision and meet stringent deadlines.

Nice To Haves

• Some college preferred.

Responsibilities

• Conduct health insurance enrollment, retention, and utilization efforts for CFGC clients and community members in the San Fernando Valley.
• Attend required training for Outreach programs, CFGC EHR (AXIOM), the Kaiser Community Health Program (KCHP), “We Have Got You Covered,” the CHOI database system, and other CFGC Outreach programs.
• Maintain records of community contacts, applications, and other outreach activities.
• Use and maintain the CHOI database for enrolled families.
• Contact and follow up with families at least three times to verify enrollment.
• Troubleshoot the enrollment process and help remove barriers families encounter during applications.
• Establish a friendly, cooperative rapport with community members and residents.
• Conduct outreach and enrollment efforts in English and Spanish.
• Assist the Community Outreach Manager and program staff with community outreach and events.
• Use and document outreach, enrollment, and retention activities for agency clients in the CFGC electronic health record.
• Participate in retention and redetermination efforts.

Benefits

• Educational assistance reimbursement.
• Training and learning opportunities.
• Supportive, friendly work environment.
• Flexible time-off policies.
• Medical, dental, vision, and life insurance.
• Identity theft protection.
• Tickets at Work discount services.
• Pet insurance.
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed